Dual Rate Table Games Dealer and Supervisor

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Casino Operations Managers, Casino Operations Shift Managers
Supervises: Table Games Dealers

HOURS

• Monday - 6:00 PM - 2:00 AM
• Tuesday - 6:00 PM - 2:00 AM
• Wednesday - Off
• Thursday - Off
• Friday - 6:00 PM - 2:00 AM
• Saturday - 6:00 PM - 2:00 AM
• Sunday - 6:00 PM - 2:00 AM

Specific Duties And Responsibilities

• Table Games Supervisor:
  • Assigns dealers to games when Table Games Lead is not present
  • Affords assistance with dealer training and improving employee skills
  • Welcomes customers at the Table Games area
  • Handles game-related disputes involving customers and employees
  • Ensures Title 31 compliance
  • Collaborates with other departments to ensure a cooperative environment
• Table Games Dealer:
  • Deals standardized, smooth and mechanically efficient games to players
  • Exchanges chips for currency
  • Verifies fills and credits with supervisors
  • Accurately collects and pays wagers
• Supervisor/Dealer:
  • Promotes positive customer relations supported by employee quality service
  • Maintains honesty and integrity of all table games during assigned shift
  • Protects company assets as it relates to table games
  • Reports suspicious activity and customer behavior to supervisors
  • Knowledgeable of IRGC rules and regulations
  • Knowledgeable of Q Casino Internal Controls
  • Possesses a valid IRGC gaming license

Education, Training And Experience

• High School Diploma
• 1-2 years table games experience
• 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral and written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills

Mental And Physical Requirements

• Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment
• Exposed to cigarette smoke
• Loud noise levels
• Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

• Computer
• Fax machine
• Calculator
• Radio