Table Games Dual Rate - Dealer/Supervisor

About the role

The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a Supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Responsibilities

Supervisor Responsibilities

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor.
• Settles minor disputes in a professional and timely manner.
• Handles guest concerns quickly and efficiently.
• Executes changes in table games limits to meet the customer demand and needs of the business.
• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play.
• Maintains bank floats.
• Reports significant cash and check transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Verbally informs Asst. Shift Manager of disputes on game.
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Hard Rock Cincinnati and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Dealer Responsibilities

• Delivers great customer service by dealing all games offered by Hard Rock Cincinnati Casino in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game.
• Safeguard casino assets. Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements.
• Verify and sign for Fills, Credits, Marker Issuance, and all documentation listed in Hard Rock Cincinnati Casino Internal Controls.
• Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Promote outstanding guest relations.
• Perform other duties as assigned.
• Assists in training guests not familiar with various table games products.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Able to maintain applicable departmental dealer efficiency metrics.
• Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

Qualifications

• Required Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations:
  • Craps
  • Roulette
• Must possess strong coaching and leadership skills.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.