Dual Rate Server/Cashier/Bartender FT (Eagles Landing)

About the role

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Responsibilities

• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory; takes orders from customers in a prompt and friendly manner.
• Inspects menus and special cards daily to insure they are presented to the guest
• Prepare all food and/or beverage items using prep sheets and standard ingredient recipes.
• Prepares and serves cocktails and other beverages accurately and without waste according to the customer’s specifications and ABC requirements.
• Inputs orders at the point of sale; creates checks for each customer/party/server; maintains accountability of all beverages served.
• Presents an accurate check to guest in a timely fashion; thanks patrons and invites them to return.
• Cleans up after customers at the bar and maintains an orderly and clean work area at all times.
• Maintains proper and adequate bar set up; washes glassware and utensils after each use.
• Serves food to customers seated at the bar as requested.
• Checks identification and legitimacy of customers to make sure they meet age requirements for the purchase of alcohol products.
• Provide safe and responsible alcohol services by determining when a customer has had too much alcohol.
• Ensure all displays cases and refrigerators are clean and stocked throughout shift
• Maintain an organized work area for convenient guest interaction and safety.
• Maintain inventory, supplies and prepare food based on business volumes as directed by Supervisors using par levels.
• Must be knowledgeable for full utilization of the Point of Sale (POS) system.
• Responsible for cash-handling practices adherent to Casino-wide, Food and Beverage Policies and Procedures.
• Counting cash, separating charge slips, and ensuring cash tips are input into tip pouches immediately.
• Ensure dining area tables cleaned and maintained properly throughout the shift.
• Clean shelves, counters and windows.
• Responds to customer questions and concerns in a professional and courteous manner.
• Safeguards casino monies by balancing house bank at the beginning and end of each shift.
• Arrange bottles and glasses to make attractive displays.
• Properly bag or package purchases for guests.
• Knows proper order taking sequence and service standards.
• Greets and takes food and drink orders from customers.
• Serves the food orders in an accurate, prompt and professional manner.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding customer service standards.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area; adheres to the company, state and local health board requirements.
• Maintain knowledge and answer guest questions regarding all food venues, beverage service, and Casino related information.
• Attends and participates in regularly scheduled staff meetings.
• Follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures.
• Contributes to a team effort and accomplishes related results as required.

Requirements

• High School Diploma or GED required unless waived by Human Resources Management. Minimum of two (2) years working in the food and beverage and/or hospitality industry required. One (1) year of bartending work required, unless waived by hiring manager. Must obtain a ABC certificate of safe alcohol server training as required. Required to have and obtain Responsible Beverage Service (RBS) Certification.
• Excellent interpersonal communication, guest service, attention to detail and problem solving skills required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.