Server/Cashier FT (Eagles Landing)

About the role

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Responsibilities

• Responsible for preparing all food and or beverage items in accordance with prep sheets and standard recipes.
• Prepare and display all food and merchandise in accordance to ServSafe and other regulatory standards.
• Maintain inventory, supplies and prepare food based on business volumes and as directed by Supervisors using par levels.
• Must be knowledgeable for full utilization of the Point of Sale (POS) system.
• Responsible for cash-handling practices adherent to Casino-wide, Food and Beverage Policies and Procedures.
• Counting cash, separating charge slips, and ensuring cash tips are input into tip pouches immediately.
• Ensure dining area tables cleaned and maintained properly throughout the shift.
• Clean shelves, counters and windows.
• Maintain a clean and sanitary work area at all times. Maintain and clean the food and display equipment.
• Responsible for setting up and maintaining stations and preparing food.
• Ensure all displays cases and refrigerators are clean and stocked throughout shift.
• Maintain an organized work area for convenient guest interaction and safety.
• Maintain knowledge and answer guest questions regarding all food venues, beverage service, and Casino related information.
• Properly bag or package purchases for guests.
• Knows proper order taking sequence and service standards.
• Greets and takes food and drink orders from customers.
• Serves the food orders in an accurate, prompt and professional manner.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding customer service standards.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area; adheres to the company, state and local health board requirements.
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
• Controls allocated guest checks by following established check-use procedures; documents all required information as the guest's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and restaurant.
• Attends and participates in all pre-meal and departmental meetings in person in order to gain knowledge of products, service and facility.
• Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
• Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Follows guidelines regarding safety and customer service according to established policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Promotes special offerings.
• Complete knowledge of menu items and preparation.
• Utilize upselling skills to enhance guest experience.
• Proper wine and spirits knowledge for fine dining restaurant.
• Performs other duties as required.
• Maintains proper health, sanitation and food handling principles.
• Performs other duties as required.

Qualifications

• High School Diploma or GED is required unless waived by Human Resources Management.
• Six (6) months of customer service experience required.
• Food and Beverage experience and cash handling experience preferred.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills and Abilities

• Knowledge of restaurant operations and food service principles.
• Knowledge of basic math and arithmetic.
• Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and desserts.
• Knowledge of proper hand and tray service.
• Knowledge of menu and restaurant operations.
• Skill in providing excellent customer service.
• Skill in utilizing computer equipment and POS systems.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands

• While performing the duties of this position, the employee is regularly required to talk and hear.
• The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms.
• The employee frequently lifts and/or moves up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

• While performing the duties of this position, the employee may be exposed to cigarette smoke.
• The work environment is noisy and employee will work indoors and outdoors; work performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).