Dual Rate Manager Security Shift

We need to output HTML fragment with sections: About the role? The posting includes summary, engagement expectations, essential job functions, qualifications, physical and mental demands. We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only those headings if content exists. We need to preserve all substantive info, not invent. Remove boilerplate like engagement expectations? Actually engagement expectations is part of responsibilities? Might be part of responsibilities. We'll create sections: About the role (summary), Responsibilities (essential job functions), Qualifications (qualifications), Skills (maybe combine some skill statements), Physical and Mental Demands (maybe as a separate section? Not in list but we could put under Requirements? The instruction: Use headings for those specific names; we should not create other headings. So we need to fit content into those headings. If no content for a heading, omit it. We have summary: "When assigned, maintains policies and programs to ensure physical safety of the casino’s guests, employees, property and assets; complies with Pennsylvania Gaming Control Board security requirements and the casino’s internal controls." That's about the role. Engagement Expectations: could be part of Responsibilities or maybe About the role? It's about behaviors. Could be part of Responsibilities. Essential Job Functions: definitely Responsibilities. Qualifications: Qualifications. Physical And Mental Demands: Could be part of Requirements? Requirements heading maybe for experience/education? But we can put under Requirements if we have content like "Must be 18 years of age or older..." but that's qualifications. Physical demands maybe not fit any heading; but we could include under Requirements? The instruction: Use headings for those specific names; we should not create other headings. So we need to map physical demands to maybe Requirements? But Requirements is for experience/education? Not strictly defined. Could also put under Qualifications? But Qualifications already used for education/experience/skills. Physical demands maybe not fit; but we could still include under Requirements as a subsection? Might be okay. We must not create Pay/Schedule/Benefits unless posting states them. Not present. Thus sections: About the role, Responsibilities, Qualifications, Requirements (maybe for physical demands). Also Skills? Could extract skill statements: Excellent oral and written communication skills, Excellent leadership/motivation skills, Excellent organization and planning skills, Excellent knowledge of various computer programs including Microsoft Office, Ability to obtain and maintain all necessary licensing. Those could go under Skills. We need to avoid duplication. Let's gather content: About the role: - When assigned, maintains policies and programs to ensure physical safety of the casino’s guests, employees, property and assets; complies with Pennsylvania Gaming Control Board security requirements and the casino’s internal controls. Engagement Expectations (behaviors): - During every interaction, display three behaviors: Smile, display energy and open body language - Proactively greet team members and guests, initiating interaction to provide service - Always use a positive parting remark to end the conversation Essential Job Functions (list many): - A Supervisor Security may fill the role of Dual Rate Manager Security Shift in the absence of a Shift Manager Security. A Shift Manager Security may dual rate down once in a shift to a Supervisor Security but may not dual rate back up again to a Shift Manager Security in the same shift. - Responsible for practicing, supporting, and promoting Rivers Casino Philadelphia Core Values at all times - Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere - Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards - Provides exceptional customer service to guests at all times - Be aware of and handle guest opportunities - Maintain daily log, i.e. time clocks, sign-in sheets when available - Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert - Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations - Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols - Contacts supervisor when security situations require intervention beyond scope of authority - Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts. - Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines. - Manages Officer Security, Senior Officer Security, Supervisor Patrol, and Supervisor Security assisting with guest interactions and transactions as needed. - Responsible for developing criteria and suitability for future candidates. Confers with representatives of management to recommend policy changes, determines need for programs and training, and coordinates programs with the casino's goals and objectives and regulatory requirements. - Works with representatives of local government to ensure cooperation and coordination of casino activities with law enforcement and firefighting agencies. - Directs activities of workers involved in workplace safety programs. - Reviews and approves all Officer Security performance. - Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs. - Performs or assists with the duties of an EMT when the need arises - Respond to and assist with emergencies, including but not limited to fires, medical, and criminal activity, in accordance with established procedures - Answers emergency calls as a First Responder to provide efficient and immediate care to ill and injured guests or team members until higher level emergency responders (such as EMT or Paramedics) arrive - Has a basic understanding of stress response and methods to ensure personal well-being - Complies with regulations on the handling of the deceased, protection of property and evidence at the scene, while awaiting additional EMS resources - Using a limited amount of equipment, the EMT renders emergency medical care based on assessment findings - Interviews guests and Team Members when security incidents occur - Obtains assistance for accident victims - Writes detailed security reports - Performs all other duties as assigned. Qualifications: - Must be 18 years of age or older. - Bachelor’s degree preferred. - Two or more years of previous experience in security or law enforcement - Must be EMT certified or within 6 months of being hired. - Previous supervisory experience preferred - Gaming leadership experience preferred - Knowledge of state gaming regulations, safety and security practices and protocols. - Background and knowledge of security operations, Occupational Safety and Health association (OSHA) regulations, safety, investigation, and legal issues. - Excellent oral and written communication skills. - Excellent leadership/motivation skills. - Excellent organization and planning skills. - Excellent knowledge of various computers programs including Microsoft Office (Word, Excel, etc.). - Available to work flexible shifts, weekends and holidays. - Ability to obtain and maintain all necessary licensing. Physical And Mental Demands: - Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. - Ability to work in a noisy and smoky environment. - Must occasionally move and lift up to 25 pounds. - Able to work with others while maintaining a positive and professional demeanor. We need to avoid repeating job title as heading. Not needed. We need to output HTML fragment only. We'll create sections:

About the role

...

Responsibilities

• ... each essential function as li

But also engagement expectations could be part of responsibilities; we can include them as li as well. Qualifications:

Qualifications

• ...

Skills:

Skills

• ...

(maybe include communication, leadership, organization, computer skills, licensing) Requirements: maybe physical demands:

Requirements

• ...

We must not create empty sections. Let's craft. Need to ensure we don't duplicate content: Some qualifications also appear as skills (communication etc). We'll separate: Qualifications for education/experience/certifications; Skills for abilities. Thus: Qualifications list: - Must be 18 years of age or older. - Bachelor’s degree preferred. - Two or more years of previous experience in security or law enforcement - Must be EMT certified or within 6 months of being hired. - Previous supervisory experience preferred - Gaming leadership experience preferred - Knowledge of state gaming regulations, safety and security practices and protocols. - Background and knowledge of security operations, OSHA regulations, safety, investigation, and legal issues. - Available to work flexible shifts, weekends and holidays. - Ability to obtain and maintain all necessary licensing. Skills list: - Excellent oral and written communication skills. - Excellent leadership/motivation skills. - Excellent organization and planning skills. - Excellent knowledge of various computer programs including Microsoft Office (Word, Excel, etc.). Now Responsibilities list includes engagement expectations and essential functions. Let's write HTML. Be careful to escape any special characters? Not needed. We'll output:

About the role

When assigned, maintains policies and programs to ensure physical safety of the casino’s guests, employees, property and assets; complies with Pennsylvania Gaming Control Board security requirements and the casino’s internal controls.

Responsibilities

• During every interaction, display three behaviors: Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation
• A Supervisor Security may fill the role of Dual Rate Manager Security Shift in the absence of a Shift Manager Security. A Shift Manager Security may dual rate down once in a shift to a Supervisor Security but may not dual rate back up again to a Shift Manager Security in the same shift.
• Responsible for practicing, supporting, and promoting Rivers Casino Philadelphia Core Values at all times
• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere
• Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards
• Provides exceptional customer service to guests at all times
• Be aware of and handle guest opportunities
• Maintain daily log, i.e. time clocks, sign-in sheets when available
• Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert
• Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations
• Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols
• Contacts supervisor when security situations require intervention beyond scope of authority
• Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
• Manages Officer Security, Senior Officer Security, Supervisor Patrol, and Supervisor Security assisting with guest interactions and transactions as needed.
• Responsible for developing criteria and suitability for future candidates. Confers with representatives of management to recommend policy changes, determines need for programs and training, and coordinates programs with the casino's goals and objectives and regulatory requirements.
• Works with representatives of local government to ensure cooperation and coordination of casino activities with law enforcement and firefighting agencies.
• Directs activities of workers involved in workplace safety programs.
• Reviews and approves all Officer Security