Dual Rate Main Banker / Cage Shift Supervisor (Full Time) (36845)

Pay: Competitive hourly rate + tips

About the Role

This is a dual position as a Cage Shift Supervisor and Main Banker. As Cage Shift Supervisor, you are responsible and accountable for the operations of the cage activities during a shift. As Main Banker, you will perform cage cash transactions.

Responsibilities

Cage Shift Supervisor

• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.
• Maintain security and accountability of company funds located in the cage during your designated assignment, including training cage team members.
• Work in a window when necessary.
• Supervise cage cashiers and provide an orderly, positive working environment.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customer complaints and inquiries.
• Monitor team member performance to ensure adherence to casino policies and procedures.
• Provide excellent guest service to both guests and internal clients.
• Comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

Main Banker

• Exchange cash for chips and chips for cash.
• Verify and prepare all Floor Cashier and Food and Beverage banks.
• Perform cashier exchanges for cashiers.
• Prepare deposits.
• Perform Slot hopper fills.
• Perform Table Games fills and credits.
• Receive money from bank institution.
• Take in and post cash and chips from soft count.
• Pay out Poker, Slot, or other jackpot winners when necessary.
• Prepare W-2G’s for all winnings over $1,199.00.
• Check and verify Jackpot Payout Slips for completion.
• Maintain accountability of Marker Bank.
• Provide excellent guest service to both guests and internal clients.
• Comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

Supervisory Responsibilities

• Main Bankers have access to sensitive areas and information (ACCRS & SRC) as per the ACGC Access Matrix.
• Signatory ability for all cage-related forms.

Requirements

• High school diploma or G.E.D.
• 2 years of related experience and/or training; or equivalent combination of education and experience in high-volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Professional demeanor and ability to communicate well with the public.
• Ability to communicate in English.
• Ability to work in an intense, fast-paced environment where a high degree of concentration is necessary.

Working Conditions

• Stand, move, and work throughout the office area and properties, including walking up to 1 mile and climbing stairs.
• Stand at a desk/workstation for the duration of the shift.
• Work in a smoke-filled environment.
• Moderate to high noise levels, especially in the casino environment.
• Grasp, bend, lift, and/or carry goods weighing a minimum of 50 lbs. intermittently.
• Sufficient dexterity to use office equipment, including computers, calculators, and multi-line telephones.