Dual Front Office Supervisor

About the role

We are searching for a Front Office Supervisor to enhance the guest experience at our two stunning boutique-style hotels in Sarasota, FL - Coral Pointe & Caretta Landing, Ascend Collection.

Responsibilities

• Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Expertise in property management systems
• Knowledge of all emergency procedures and how to act on them
• Maintain a clean, organized and well supplied Front Desk area
• Aid in the maintenance of controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis
• Review all shift checklists and red books daily for completion and accuracy
• Review Guest Service Scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service
• Aid in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
• Participate in monthly Profit/Loss review
• Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
• Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees

Qualifications

• 1-2 years of hotel experience, preferably in a supervisory role

Benefits

• Career development & training
• Day-1 Medical, Dental & Vision insurance options
• Paid time off
• Travel & hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

Supervisory Responsibility

This position oversees the front desk employees as well as, if applicable, the breakfast hosts.

Physical Demands

• Regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds

Expected Hours of Work

This position requires variable hours based on the needs of the hotel.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Notice of E-Verify Participation

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents: E-Verify Notice of Participation Right to Work By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.