Front Office Supervisor

About the role

The Front Office Supervisor supervises guest services team members to ensure efficient, smooth operations that produce excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Responsibilities

• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments, especially housekeeping and reservations.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Benefits

• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid Holidays and Paid Time Off.
• Employee Assistance Program and Fund.