Dual Events Manager

About the role

Located at 1 E Pershing Rd, Kansas City, Missouri 64108. Full‑time position responsible for preparing event documentation and coordinating with Sales, property departments and customers to ensure consistent, high‑level service throughout pre‑event, event and post‑event phases. Handles events of average complexity, ensures seamless turnover from sales to service back to sales, identifies revenue‑upsell opportunities, and acts as liaison between field salesperson and customer.

Responsibilities

• Manages event logistics and operations: follows procedures, collaborates with staff, greets customers, hands off to Event Operations team, ensures billing accuracy, conducts bill reviews, manages group room blocks and meeting space, identifies operational challenges and works with property staff and customers to solve them, integrates current trends in event management and design, liaises between field salesperson and customer, participates in customer site inspections, assists with sales process as needed, performs other assigned duties.
• Provides exceptional customer service: delivers excellent service, empowers employees, sets positive example, coordinates and communicates event details verbally and in writing, maintains presence with customer, oversees experience from file turnover through post‑event until turnover back to sales, follows up post‑event, responds to guest problems/complaints, uses judgment to enhance experience, stays available to solve problems or suggest alternatives, improves service via feedback, emphasizes guest satisfaction in meetings, interacts with guests for feedback, ensures hourly employees understand expectations.
• Leads event management teams: conducts formal pre‑ and post‑event meetings, leads meetings for average to large groups, facilitates meetings such as Banquet Event Order meeting, block review, etc.
• Supports sales and marketing: assists in sales process and revenue forecasting, up‑sells products/services, forecasts group sleeping rooms and event revenue (catering and AV).
• Conducts HR activities: reviews comment cards and guest satisfaction results, observes service behaviors and provides feedback, assists in developing/corrective action plans, uses experience to improve service performance, works with property staff and customers to address operational challenges.

Qualifications

High school diploma or GED with 1–2 years of experience in event management or related area; OR a 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major plus at least 1 year experience in event management or related area.

Pay

$63,860–$83,000 annually; bonus eligible.

Schedule

Full Time.