Dual Enrollment Counselor/Recruiter

About the role

The Tennessee College of Applied Technology Knoxville is seeking a full-time Dual Enrollment Counselor / Recruiter to join our Student Services team at the Main Campus. The primary focus of this role is guiding dual enrollment students through the admissions process and on to matriculation after they graduate from high school.

Responsibilities

• Serve as the primary processor for dual enrollment admissions, managing a high volume of applications from initial receipt through enrollment and ensuring accuracy, completeness, and timely handling.

• Assist students and families in completing the college admission application and the Tennessee Dual Enrollment Grant (DEG) application, providing step-by-step guidance throughout the process.

• Ensure that all other admissions requirements — including transcripts, residency documentation, placement information, and required forms — are received, verified, and processed correctly in the Banner student information system.

• Review applications and supporting documentation to verify student eligibility and program requirements, and follow up with students, parents, and high schools to obtain and resolve missing or incomplete items.

• Process, track, and reconcile Tennessee Dual Enrollment Grant (DEG) applications and awards, ensuring students receive the funding for which they are eligible.

• Work with the business office and financial aid staff on grant funding, billing, and the application of awards to student accounts.

• Enter, update, and maintain accurate applicant, enrollment, and grant records in Banner, and run reports to monitor application status and meet processing deadlines.

• Guide dual enrollment students through the transition from high school to TCAT Knoxville, supporting their matriculation into a full-time program of study after they graduate.

• Provide career exploration and counseling to help students identify career goals and select appropriate programs of study and/or industry certifications for achieving those goals.

• Communicate accurate information regarding college programs, resources, admissions steps, and career options.

• Develop and maintain tracking tools that monitor dual enrollment students’ academic performance, matriculation, and college completion.

• Identify at-risk students and recommend appropriate resources to support persistence, matriculation, and completion.

• Assist with recruitment activities and events that build awareness of dual enrollment and TCAT Knoxville among prospective students, families, and school partners.

• Support communications with prospective students, parents, high school counselors, and college constituents via email, telephone, scheduled appointments, and other media.

• Affiliate with K-12 schools to assist students in choosing a career that will lead to high-skill, high-wage, and high-demand occupations.

• Initiate and develop relationships with school administrators, counselors, teachers, and other members of the educational community, and maintain working relationships with the College’s instructional divisions and high school faculty.

• Identify, initiate, and sustain partnerships between K-12 schools, TCAT Knoxville, and employers that expand Early Postsecondary Opportunities (EPSOs) and work-based learning opportunities for students.

• Acquire, maintain, and apply knowledge of current methodologies; attend scheduled college and department professional development and in-service activities; support related professional organizations.

• Manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.

• Build and sustain effective working relationships with school administrators, counselors, teachers, employers, faculty, staff, and college constituents.

• Manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.

• Manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.

• Manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.

Requirements

• Bachelor's degree from an accredited institution.
• Three years of related work experience, preferably in customer service, recruitment, advising, counseling, admissions, or a postsecondary or K-12 education setting.
• Demonstrated customer-service experience, with a proven ability to serve students, families, and the public in a professional, courteous, and responsive manner.

Qualifications

• Knowledge of college policies, procedures, and practices, and an understanding of education programs and tools related to technical and community colleges.
• Knowledge of FERPA, Title VI, Title VII, Title IX, ADA, and other applicable laws pertaining to employment and education, with the ability to handle confidential information judiciously.
• Strong interpersonal and customer-service skills, with a welcoming, student-centered approach to working with diverse populations of students, families, and community partners.
• Ability to communicate effectively in written and spoken English, with excellent public speaking and presentation skills.
• Ability to work both as part of a team and independently in daily work.
• Willingness to work a flexible schedule, including evenings.
• Valid driver's license and ability to travel within the College service area and to other areas as needed.
• Ability to plan, organize, and prioritize projects, work well under pressure to meet deadlines, and remain detailed and results-oriented.
• Ability to analyze data and inquiries, think critically, and make sound decisions.
• Ability to manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.
• Advanced computer skills, including Microsoft Office applications and student information systems, particularly the Ellucian Banner student information system used to process admissions and enrollment records.

Benefits

This full-time staff position includes regular travel within the College service area and a flexible schedule with occasional evening and weekend hours for recruitment events. It offers a competitive salary and a comprehensive State of Tennessee benefits package.

Pay

In accordance with Tennessee Board of Regents salary guidelines and commensurate with education and experience, within the range of $42,353 – $55,065.

Schedule

The position requires travel between campuses and occasional additional travel for events and training, as well as flexibility to work extended hours to support College events and initiatives.