Dual Director of Housekeeping

About the role

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in.

Location: Courtyard Austin Downtown, 300 E 4th St, Austin, TX 78701

Responsibilities

• Oversee all housekeeping operations, including guest rooms, public areas, laundry, and team member spaces, ensuring the highest cleanliness standards.
• Lead, mentor, and develop the housekeeping team, including hiring, training, and performance management.
• Implement and maintain efficient operational processes to control expenses, manage labor productivity, and optimize financial performance.
• Conduct regular inspections to uphold brand and White Lodging standards, ensuring compliance with cleanliness, safety, and sustainability guidelines.
• Respond to guest concerns and operational challenges, proactively resolving issues to enhance satisfaction.
• Collaborate with other hotel departments to streamline communication, improve efficiency, and support overall hotel success.

Requirements

• FOSSE experience
• Proven leadership experience in housekeeping or a related field, preferably in hospitality.
• Strong financial acumen with experience managing budgets, payroll, and cost controls.
• Excellent communication and problem-solving skills with a focus on guest and team satisfaction.
• Ability to develop, train, and motivate a high-performing housekeeping team.
• Strong organizational skills and attention to detail in managing hotel cleanliness and compliance standards.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Benefits

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences