DSW Store Manager

Essential Duties And Responsibilities

• Be empowered to meet the customer where they are and personalize their experience
• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI)
• Responsible for the development and communication of store strategies that align to the company strategy
• Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis
• Identifies shifts in business and makes necessary adjustments
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs
• Responsible for resolving customer and associate feedback with a sense of urgency
• Strategically plans and directs the movement of merchandise responding to customer trends
• Communicate to the Market Leader store specific merchandise inventory recommendations
• Responsible for and oversees the execution of sales floor standards, maintenance and operations
• Responsible for creating a cohesive talent strategy that meets the needs of the business
• Leads by example and holds team accountable that all policy and procedures are followed
• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS)
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS)
• Utilizes the Store Visit Assessment to identify opportunities
• Creates and implements an action plan to course correct in a timely manner
• Responsible for all associate timekeeping activities to ensure store labor deliverables are met
• Builds a diverse team that meets the needs of the customer experience
• Resolves associate and leadership relations matters, taking partners when appropriate
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm
• Proven ability to develop collaborative working relationships
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others
• Proven ability to prioritize business functions that drive financial results
• Excellent verbal and written communication skills
• Ability to lead with tempo and hold team accountable to meet time bound expectations
• Proven ability to successfully lead an operationally sound business with little oversight
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,)
• Must have the ability to spend up to 100% of working time standing or walking around the store
• Lifting, including the ability to lift-up to a maximum of 50 pounds on an occasional to frequent basis
• Stoop, kneel, crouch or crawl on a frequent basis
• Experience Minimum of 4 years’ retail management experience
• Minimum high school graduate of equivalent Some college preferred