DSW Store Manager

About the role

Join a community whose core values ground every decision. At DSW, we embrace diverse perspectives and foster an inclusive environment where everyone can put their best foot forward. As we continue to grow, we’re excited for you to be part of our evolution.

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Responsibilities

• Empower and personalize the customer experience by modeling, supervising, and coaching associates to achieve store goals and KPIs.
• Develop and communicate store strategies aligned with company objectives.
• Foster a growth mindset, promote innovation, and cultivate solution-oriented ideas.
• Deliver financial plans to drive KPI performance on a weekly, monthly, and quarterly basis; adjust strategies based on business shifts.
• Create a culture of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency.
• Strategically plan and direct merchandise movement based on customer trends.
• Communicate store-specific inventory recommendations to the Market Leader.
• Oversee sales floor standards, maintenance, and operations execution.
• Develop a cohesive talent strategy to meet business needs and hold the team accountable for following policies and procedures.
• Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Manage omni-channel activities such as Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Use the Store Visit Assessment to identify opportunities and implement action plans for improvement.
• Manage associate timekeeping, including scheduling, forecasting, labor adjustments, and payroll to meet labor deliverables.
• Build a diverse team that aligns with customer experience needs.
• Resolve associate and leadership relations matters, escalating when necessary.
• Lead the performance management process, including developmental conversations, feedback, accountability, and year-end reviews.
• Recruit top talent for all positions and ensure timely hiring.
• Create and implement a development strategy that fosters advanced learning and career growth.
• Facilitate store meetings as needed.
• Perform other duties as assigned by the Market Leader and/or Regional Director.

Skills

• Excellent customer service, professionalism, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Experience recruiting, onboarding, coaching, developing, motivating, and driving results through others.
• Ability to prioritize business functions that drive financial results.
• Strong verbal and written communication skills.
• Ability to lead with urgency and hold teams accountable to time-bound expectations.
• Proven ability to successfully lead an operationally sound business with minimal oversight.
• Must be available to meet business needs, including nights, weekends, holidays, and non-traditional hours.
• Proficient in using technology for customer interactions (e.g., register, iPhone, calculator).
• Ability to stand or walk for up to 100% of working time.
• Ability to lift up to 50 pounds occasionally to frequently.
• Frequent stooping, kneeling, crouching, or crawling.

Qualifications

• Minimum of 4 years’ retail management experience.
• High school diploma or equivalent; some college preferred.