DSW Store Manager

About the role

Join a community whose core values ground every decision. As a leader at DSW, you’ll help shape the evolution of our brand while empowering associates and delighting customers.

Responsibilities

• Elevate the in-store experience by modeling, supervising, and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Develop and communicate store strategies that align with company objectives.
• Foster a growth mindset, promote innovation, and cultivate solution-oriented ideas.
• Deliver financial plans to drive KPI performance on a weekly, monthly, and quarterly basis; adjust strategies based on business shifts.
• Create an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency.
• Strategically plan and direct merchandise movement to respond to customer trends.
• Communicate store-specific merchandise inventory recommendations to the Market Leader.
• Oversee execution of sales floor standards, maintenance, and operations.
• Develop a cohesive talent strategy that meets business needs.
• Lead by example and hold the team accountable for following all policies and procedures.
• Oversee all inventory-related activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Oversee all omni-channel activities in-store, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Use the Store Visit Assessment to identify opportunities and implement action plans to course-correct.
• Manage all associate timekeeping activities to meet store labor deliverables, including scheduling, forecasting, labor adjustments, and payroll management.
• Build a diverse team that meets customer experience needs.
• Resolve associate and leadership relations matters, escalating when appropriate.
• Lead the performance management process, including developmental conversations, feedback, accountability, and year-end reviews.
• Build strong networking relationships to recruit top talent for all positions.
• Ensure all open positions are filled in a timely manner.
• Create and implement a development strategy that fosters advanced learning and career growth.
• Facilitate store meetings as needed.
• Perform other duties as assigned by the Market Leader and/or Regional Director.

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Skills

• Excellent customer service, exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Experience recruiting, onboarding, coaching, developing, motivating, and driving results through others.
• Ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold teams accountable to time-bound expectations.
• Proven ability to successfully lead an operationally sound business with minimal oversight.
• Must be available to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
• Proficient in using technology for customer interactions (e.g., register, iPhone, calculator).
• Ability to stand or walk for up to 100% of working time.
• Ability to lift up to 50 pounds occasionally to frequently.
• Ability to stoop, kneel, crouch, or crawl frequently.

Qualifications

• Minimum of 4 years’ retail management experience.
• High school graduate or equivalent; some college preferred.