DSR - Dispatch Service Representative
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Tired of just having a job? At Lavallee Systems, we offer a career, one where you’ll grow, earn well, and make a real impact. Join our award-winning team and become part of a company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $85,000, and more importantly, a workplace where you can thrive for years to come.
Responsibilities:
- Assign and schedule HVAC and plumbing technicians to residential construction and remodeling projects
- Monitor ongoing jobs and adjust schedules in real time
- Prioritize urgent tasks to maintain operational efficiency
- Ensure all job and appointment information is properly entered
- Record vacation, sick, administrative, and meeting times in the schedule
- Act as the central communication hub for techs, customers, project managers, and subcontractors
- Address complaints or delays promptly and professionally
- Support the CSR by answering calls and scheduling service appointments when needed
Knowledge / Abilities:
- Ability to work under pressure and make independent, time-sensitive decisions
- Knowledge of HVAC/plumbing systems or residential remodeling processes
- Basic understanding of construction terminology and project flow
- Proficient in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and Dropbox
- Ability to sit for extended periods and maintain focus on computer-based tasks
Skills / Qualifications:
- Minimum of a high school diploma; college degree is a plus
- Experience with dispatching software (ServiceTitan strongly preferred)
- Prior experience in a mechanical trade or construction environment is a plus
- Excellent written and verbal communication skills
- Strong customer service skills and professional phone etiquette
- Reliable, dependable, and punctual with a strong work ethic
About Us:
Lavallee Systems is an award-winning plumbing and heating, A/C company based in Eastern Massachusetts. We have been in business for over 30 years and have a reputation for excellent service, impeccable attention to the craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.
Compensation:
$23.00 - $32.00 per hour
About Us:
Lavallee Systems is comprised of professional, highly-trained plumbing and HVAC technicians. We pride ourselves on our solution-based philosophy to make sure we resolve even the most difficult heating, cooling, and plumbing problems. Whether we are partnering with an award-winning contractor or working directly for a homeowner, all of our clients are highly valued. Together we strive to make sure each project turns out as planned…if not better!