DSOC Operator

Location: Richardson, TX | Full-Time

About the role

The DSOC (Data Security Operations Center) Operator is responsible for monitoring, protecting, and supporting the security and operational integrity of critical data center environments. This position plays a key role in maintaining security protocols, responding to incidents, monitoring access control systems, and ensuring compliance with company policies and procedures.

Responsibilities

• Monitor Data Security Operations Center (DSOC) systems and data center activities 24/7 to identify and respond to security incidents.
• Review, analyze, and document security events, alarms, and operational alerts.
• Coordinate incident response activities and escalate issues as necessary.
• Monitor access control systems, CCTV systems, and other security technologies.
• Maintain accurate logs, reports, and documentation related to security events and operational activities.
• Ensure compliance with physical and information security policies and procedures.
• Conduct routine audits and inspections of security and operational processes.
• Collaborate with data center personnel, security teams, vendors, and management to resolve issues effectively.
• Provide leadership and guidance to team members during shifts and critical incidents.
• Assist with training, coaching, and performance monitoring of DSOC staff.
• Support business continuity and disaster recovery efforts.
• Prepare and distribute daily, weekly, and monthly operational reports.

Requirements

• High school diploma or GED required.
• Minimum 2-5 years of experience in security operations, data center operations, or a related environment.
• Experience working with security monitoring systems, access control platforms, and surveillance technologies.
• Strong background in data security, information security, or physical security operations.
• Prior supervisory or team lead experience.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make sound decisions during critical situations.
• Ability to work various shifts, including nights, weekends, and holidays as needed.

Skills

• Proficient in Microsoft Word and Excel.
• Experience creating reports, tracking metrics, and maintaining documentation.
• Familiarity with security management software and monitoring platforms.
• Understanding of data center operations and security best practices.
• Knowledge of access control, CCTV, incident management, and alarm monitoring systems.
• Leadership and team supervision.
• Attention to detail and critical thinking.
• Customer service orientation and strong communication skills.
• Incident management and security awareness.
• Organizational skills.

Preferred Qualifications

• Data center experience.
• Experience with incident response and security investigations.
• Knowledge of regulatory and compliance requirements related to information security.

Physical Requirements

• Ability to remain seated or stationed at a monitoring console for extended periods.
• Ability to occasionally walk throughout the data center facility.
• Ability to respond quickly during emergency situations.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work (vacation, sick time, or PTO, depending on local requirements).
• Access to earned wages prior to payday (restrictions and fees may apply; certain waiting periods may also apply).