DSM Territory

This posting reflects an existing vacancy that we are actively recruiting for.

About the role

The primary function of the District Service Manager is to support and manage dealerships within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills to evaluate and recommend positive change.

Responsibilities

• Assist in the development of assigned dealer base while assessing the knowledge level of the technical staff
• Assess and make recommendations for organizational improvements, staffing, and training needs to best support Konica Minolta products
• Submit reports on dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field
• Conduct seminars and workshops for current product and new product introduction
• Be service trained on all products and be able to effectively troubleshoot and repair problem equipment including Production Print Color and Monochrome products
• Work closely with internal technical and engineering staff to define, communicate, and resolve potential issues
• Support direct branch requests as needed
• Work closely with sales counterparts to communicate dealer information and needs
• This position requires extensive travel (approximately 80%)

Requirements

• Good presentation skills
• Knowledge of Service Management software
• The ability to resolve both technical and customer relations issues
• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff
• Advise on implementation of appropriate development activities
• A current and thorough knowledge of all Konica Minolta products
• Understand, communicate, and support all Konica Minolta policies
• Desire to continually learn while maintaining industry certifications

Qualifications

A, N, CDIA, MCP, MCSE certifications desired.

About Us

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate over the past two decades.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.