DSHS HCLA WCF Business Operations Project Manager

About the role

The WA Cares Fund is seeking a WA Cares Business Operations Project Manager to join our growing team. This is a unique opportunity to be part of the reason Washington State continues to lead nationally in long-term care policy and insurance coverage for all working Washingtonians.

Responsibilities

• Lead business project initiatives from project charter development through design, policy development, implementation, and closeout.
• Identify and prioritize projects requiring project management support, coordinating efforts across staff, leadership, and external partners.
• Develop, monitor, and evaluate project plans, recommending solutions and corrective actions to the Operations & Strategy Manager, and Deputy Director.
• Plan and manage process improvement initiatives by developing tools, templates, and standardized practices that improve efficiency, quality, and operational performance.
• Ensure project documentation, decisions, and records are accurate, organized, and readily accessible.
• Prepare concise, actionable reports and executive briefings that support informed decision-making by senior leadership.
• Apply industry best practices in project management, process improvement, and change management to support successful implementation of new technologies and business processes.
• Oversee the completion of division assignments and efforts that are required by DSHS/HCLA and assigned to WCF Operations.
• Analyze, synthesize, and present complex operational and strategic information to senior leadership to support business planning and organizational decision-making.
• Build and maintain knowledge of current and future operational priorities, strategic initiatives, and business plans.
• Research, prepare, and deliver briefing materials that equip executive leadership for meetings with internal and external stakeholders.
• Lead assessments and information-gathering efforts to identify current and future operational and business needs.
• Ensure projects are completed on schedule, within budget, and in compliance with applicable statutes, policies, and organizational standards.
• Translate business requirements into effective implementation strategies, project plans, and measurable deliverables.
• Track project milestones, monitor progress, and document outcomes to ensure project objectives are achieved.

Qualifications

• Master’s degree in business administration, Public Administration, Public Health, Health Administration, Organizational Development, or a related field, with two years of demonstrated experience applying project management principles and tools, process improvement methodologies, and Lean practices.
• OR Bachelor’s degree in business administration, Public Administration, Public Health, Health Administration, or a related field, with two years of demonstrated experience applying project management principles and tools, process improvement methodologies, and Lean practices.
• Three years of progressively responsible qualifying project management experience mentioned below.
• Successful completion of formal project management training or Project Management Professional (PMP) certification.

Skills, Behaviors, And Competencies

• Creative thinking: ability to integrate abstract concepts and present complex ideas effectively with diverse audiences.
• Develop positive working relationships with internal and external partners including legislators, providers, advocates, consumers, professional educators, managers, and staff.
• Ability to draft correspondence and have excellent oral and written communication skills.
• Ability to work collaboratively with a broad spectrum of internal and external partners, other state agencies, departments, and advocates.
• Positively represent the department and communicate effectively both orally and in writing to staff, management, and during public meetings, forums, and community presentations.
• Demonstrate ability to think clearly, prioritize tasks, spot quality issues, and handle complex work independently while meeting attendance and punctuality expectations.
• Collaborate and work well with others by building consensus, listening actively, resolving conflicts, and facilitating meetings to deliver accurate, thorough, and timely results with minimal supervision.
• Working knowledge of statistics and ability to independently utilize computer programs including Word, Smartsheet, and Excel, word processing, spreadsheets, database software, analysis, email, and remote meeting programs.
• Effective report writing, including complex, clinical, or technical documents.