Business Operations Project Manager

About the role

Pinnacle Method Consulting is dedicated to helping job seekers achieve their career goals by connecting them with top-tier opportunities. As a consulting firm, we do not hire directly but rather source and verify roles from premier employers. The Business Operations Project Manager at BrightStream is a key position responsible for overseeing the implementation and onboarding of projects.

Responsibilities

• Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
• Capture customer goals, KPIs, and expectations and translate them into structured project plans
• Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
• Drive consistent, scalable onboarding execution while adapting to customer-specific needs
• Ensure on-time, high-quality delivery through strong cross-functional accountability
• Serve as program manager across multiple initiatives, with implementations as the core priority
• Build and maintain detailed project plans and Gantt charts, including timelines, dependencies, and risks
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Proactively identify and resolve risks, gaps, and misalignment
• Oversee technical implementations without hands-on execution through a technical project plan with timeline
• Coordinate system setup, integrations, and technical readiness by bringing cross-functional teams together through a defined plan
• Ensure delivery aligns to scope, timelines, and success metrics
• Coordinate scheduling, milestones, and completion criteria
• Ensure full participation across customer stakeholders
• Manage delivery through internal trainers and SMEs (no direct training)
• Track training completion, readiness, and adoption
• Ensure customers are prepared for go-live and early success

Requirements

• Bachelor's degree in Information Systems, Computer Science, Education or related field
• 5+ years of experience in technical project management or software implementations
• Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
• Background working in early-stage or high-growth environments
• Experience establishing PMO, onboarding, or operational frameworks from scratch
• Proven experience managing customer onboarding, implementations, or SaaS delivery programs
• Experience overseeing technical implementations (as a project/program manager, not hands-on)
• Experience in healthcare technology, SaaS, or data-driven platforms
• 18+ years of age
• Able to successfully complete a drug and background check

Qualifications

• Ability to manage multiple priorities while maintaining clarity and accountability
• An analytical mindset with the ability to track and measure program performance and outcomes
• Demonstrated ability to build and implement processes, project frameworks, and operational structure
• Excellent communication skills - both verbal and written - with the ability to explain technical concepts clearly
• Strong presentation and facilitation skills, with the ability to engage audiences at all levels
• A customer-centric mindset with a passion for helping clients achieve success

Skills

• Project planning and management
• Customer onboarding and implementation
• Technical project management
• Process development and implementation
• Communication and facilitation
• Customer service and support

Benefits

At Quva, we offer comprehensive health and wellness benefits.