DSHS HCLA APS Training and Compliance Specialist

About the role

The Adult Protective Services (APS) within the Home and Community Living Administration (HCLA) is hiring a Training and Compliance Specialist to develop and deliver high-impact training that supports the long-term success of employees and ensures program compliance with policies, procedures, state law, and federal regulations. APS protects Washington State’s vulnerable adults from mistreatment by conducting objective and timely investigations and providing protective services. This role influences organizational culture, elevates APS services, and contributes to a skilled and resilient workforce.

Responsibilities

• Design, develop, and implement training in APS policies, procedures, and hands-on application of these requirements to APS field work.
• Facilitate and coordinate training for APS management and line staff across the state.
• Develop and implement quality assurance measures and perform quality assurance on training content and materials to ensure statewide consistency and compliance with APS policy, state law, and federal regulations.
• Conduct ongoing analysis, review, revision, and updates of existing training and develop new training to meet the needs of new and existing APS managers, staff, and tribal staff.
• Monitor and evaluate training and outcomes for compliance and employee success through methods such as surveys, evaluations, skills testing, and learning assessments.
• Track and monitor training plans statewide for timely completion and learning center-related activities.
• Analyze training needs for complex APS subject matter and create effective learning solutions using instructional design methodologies and adult learning best practices.
• Engage in short and long-range program planning and goal development related to APS workforce development.

Requirements

• Good knowledge of Washington State HCLA-administered programs.
• Experience with the application of advanced program management principles, skills, and business processes in the Adult Protective Services field.
• Proven experience designing curriculum and developing content for adult learners.
• Ability to interpret and communicate program policy, state law, and federal regulations.
• Ability to produce accurate, thorough, and timely work products with minimal supervision.
• Proven ability to analyze complex issues and develop effective solutions.
• Excellent oral and written communication skills for engaging diverse audiences and fostering teamwork.
• Strong organizational, analytical, and problem-solving skills.
• Ability to resolve conflicts or complaints between persons and groups with diverse personalities and differing goals.
• Ability to de-escalate and diffuse potential crisis situations and make decisions regarding personal safety and the safety of others.

Qualifications

• A bachelor’s degree in social work, health or social science, public administration, or a related field, with a minimum of two years of experience in the application of advanced program management principles, skills, and business processes in the APS field, and a minimum of three years of experience in curriculum design, content development, and/or instructional design.
• A master’s degree in social work, health or social science, public administration, or a related field, with a minimum of one year of experience in the application of advanced program management principles, skills, and business processes in the APS field, and a minimum of two years of experience in curriculum design, content development, and/or instructional design.
• A combination of education and professional experience totaling at least nine years.

Additional Information

Prior to hire, a background check including criminal record history may be conducted. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance.