DSHS HCLA APS Social Service Specialist 5

About the role

Join the Home and Community Living Administration (HCLA) as a Social Service Specialist 5 in Renton and help ensure high-quality investigations and protective services within Adult Protective Services (APS).

Responsibilities

• Supervise a unit of Social Service Specialist staff, providing direction, setting performance expectations, and managing hiring, training, evaluation, and corrective or disciplinary action.
• Lead unit operations by conducting regular team and one-on-one meetings, facilitating case staffings and multidisciplinary team meetings, and ensuring equitable workload distribution.
• Provide policy guidance, training, and clarification on laws, WACs, procedures, and program requirements, offering ongoing feedback and support for staff development.
• Review investigations and case documentation for completeness, accuracy, quality, and compliance, and review and approve cases submitted to the Investigation Review Team (IRT).
• Prepare and analyze reports to monitor trends, distribute workload, correct errors, and support timely, accurate work across the unit.
• Communicate policy and procedure updates, management bulletins, and program changes, ensuring staff remain informed and aligned with current requirements.
• Cook up with internal and external partners; including other government departments, the Attorney General’s Office, law enforcement, and tribal governments—and address any concerns, escalating major incidents as appropriate.
• Serve as a mandatory reporter, participate in and lead case staffings, provide testimony in administrative or judicial proceedings, and contribute to outreach efforts, committees and special projects.

Requirements

We Are Searching For Professionals With One year of experience as a Social Service Specialist 4. OR Two years of experience as a Social Service Specialist 3. OR Four years of experience as a Social Service Specialist 2. OR A master’s degree** in social services, human services, behavioral sciences, criminal justice, or a related field AND one year of paid social service experience* equivalent to a Social Service Specialist 3. OR A bachelor’s degree in social services, human services, behavioral sciences, criminal justice, or a related field AND five years of paid social service experience* performing functions equivalent to a Social Service Specialist 2. OR A combination of higher education (in social services, human services, behavioral sciences, criminal justice, or a related field) and paid social service experience totaling at least nine years. *NOTE: Paid social service experience must include assessing risk and safety to adult/children and providing direct family-centered practice services.

Qualifications

A two year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.

Skills and Abilities

• Leadership: The ability to guide, support and coach staff while setting clear expectations and accountability.
• Policy knowledge: The ability to understand and apply laws, rules and procedures to real-life situations.
• Critical thinking: The ability to review investigations, spot issues and help staff determine next steps.
• Emotional intelligence: The ability to navigate conflict, de-escalate tense situations and have difficult conversations with care.
• Communication: The ability to explain expectations, give feedback and share information clearly in writing and conversation.
• Decision-making ability: The skill to assess complex situations, weigh risk and make sound judgments under pressure.
• Collaboration: The ability to work effectively with partners inside and outside the agency.
• Technology: Comfort using standard computer systems and learning new tools and software as needed.

Benefits

Work Schedule: 8:00 AM - 5:00 PM, Monday through Friday.

Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary.

King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.

Pay

The salary range for this position is $69,520.00 - $93,330.00 per year.

Schedule

The schedule for this position is 8:00 AM - 5:00 PM, Monday through Friday.