DSHS ESA Public Benefits Specialist 5

About the role

The Economic Services Administration, Community Services Division, seeks a Public Benefits Specialist Supervisor (PBS5) to lead a unit of Public Benefits Specialists and Lead Workers in the South Bend Community Services Office (CSO).

Responsibilities

• Supervises a unit of Public Benefits Specialists 1-4 who gather information and determine client eligibility for public assistance programs.
• Conducts or arranges for timely technical and professional training for staff, including the agency’s Public Benefits Specialist Training for new staff.
• Calls or arranges for regular and productive unit and 1:1 meetings with staff.
• Explains policies, rules, procedures and agency goals and performance information to unit staff.
• Analyzes, monitors and assigns unit tasks, workload, and performance standards to ensure smooth flow of work.
• Completes employee performance appraisals and annual performance evaluations to review.
• Affixes customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients.
• Administers and adheres to provisions in the collective bargaining agreement and personnel rules.
• Analyzes agency policy and practices and collaborates with other supervisors/management to develop, modify, or improve local policies and procedures.
• Effectively manage and maintain partnership relations with community partners.

Requirements

• One year of experience as a Public Benefits Specialist 3 or 4.
• OR Bachelor’s degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.
• Three years of out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.

Qualifications

Related or closely related employment experience may substitute year for year for education.

Skills

• Ability to build effective working relationships with assigned subordinate lead workers, administration officials, management team, service staff, partner agencies, contract providers, and the public.
• Ability to analyze and evaluate performance data, identify trends, create reports, to communicate findings and issues to stakeholders.
• Maintain working knowledge of eligibility for all public assistance programs.
• Ability to assist others in interpretation and analysis of data.

Benefits

This role involves access to the Washington Health Plan Finder (HPF) system and personally identifiable information (PII).

Pay

Salary range is $50,000 - $60,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 4:30 PM.