DSHS ESA Public Benefits Specialist 4

About the role

The Economic Services Administration (ESA), Community Services Division, invites applications for a Public Benefit Specialist 4 (PBS4) position in Yakima, WA. This full-time role involves leading a team of Public Benefits Specialists who process cash, medical, and food benefits. Key responsibilities include assigning work, conducting thorough audits, and ensuring high standards in service delivery.

Responsibilities

• Assign work to Public Benefits Specialist staff
• Perform more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development
• Verify and establish overpayments and complete referrals to the Office of Financial Recovery
• Audit and review the work of Public Benefits Specialist staff
• Establish reports and recommendations to supervisor surrounding staff progress
• Detect error trends through audits to identify training needs
• Serve as a job coach for staff
• Maintain and review procedures for efficient workflow
• Review cases and independently analyze case actions for accuracy
• Contact staff, agencies, and the community as necessary for clarifying information
• Use basic understanding of the administrative hearing process to review cases and help decide if a hearing request can be settled prior to submission
• Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of the clients
• Investigate and resolve customer complaints

Requirements

• Possess extensive knowledge of the Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
• Proficiently utilize all computer programs in use by the Community Service Division
• Frequently review data found in the State’s computer systems to make accurate decisions
• Interact with all DSHS staff and serve the public with respect, concern, courtesy, and responsiveness
• Independently plan and manage multiple financial cases or projects to be completed within specified timelines
• Stay calm under pressure, and effectively manage the stress of the job
• Work effectively in a fast-paced environment, and be able to demonstrate flexibility in completing multiple assignments while meeting performance standards

Qualifications

• 12 months of experience as a Public Benefits Specialist 3
• A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services
• 5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements

Skills

• Knowledge of WAC and procedural manuals
• Proficiency in computer programs
• Ability to interact with diverse groups
• Strong organizational and time management skills
• Ability to handle stressful situations
• Effective communication and problem-solving abilities

Benefits

Details about benefits are not specified in this posting.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

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