DSHS ESA Public Benefits Specialist 4

About the role

The Economic Services Administration's (ESA) Community Service Division (CSD) is seeking a Public Benefits Specialist 4 to serve as a lead worker at the Clarkston Community Services Office. This role is ideal for someone who brings confidence, technical fluency, and a steady presence to their work. You’ll support colleagues, strengthen service delivery, and help ensure Washington families receive timely and accurate benefits.

Responsibilities

• Assign work to Public Benefits Specialists and support the office’s daily workflow to ensure timely processing of cash, medical, and food benefits.
• Conduct audits and case reviews, identify error trends, and recommend training or process adjustments.
• Provide real-time coaching, policy interpretation, and technical guidance to staff at all experience levels.
• Assist with complex eligibility determinations, including resolving case discrepancies, overpayments, and benefit corrections.
• Investigate and resolve customer complaints, escalations, and case errors by analyzing information and collaborating with internal and external partners.
• Conduct interviews, determine eligibility for services, and handle complex financial, medical, and food assistance cases with precision.
• Serve in a stand-in capacity when the supervisor is away, participating in discussions, offering case consultation, and supporting daily operations.
• Participate in outreach, cultural competency efforts, and community-based activities that strengthen service access and awareness.

Requirements

• Twelve months of experience as a Public Benefits Specialist 3. OR A bachelor’s degree* or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.
• Five years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one-year equivalent work experience.
• Examples of equivalent experience include but are not limited to: Providing eligibility for services or direct customer service serving historically marginalized communities. Experience examining/processing loan applications. Medical insurance or rehabilitation claims. Unemployment insurance claims. Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.
• Satisfactory completion of the agency’s Public Benefits Specialist Training Program.

Qualifications

• Eligibility expertise: Thorough understanding of financial, medical, and food assistance programs, including the ability to interpret Washington Administrative Code and procedural guidance.
• Coaching and support: Ability to guide others through casework, policy application, and system navigation in a constructive, approachable way.
• Analytical thinking: Skill in reviewing complex information, conducting case audits, identifying errors, and recommending accurate corrective actions.
• Clear communication: Strong written and verbal communication skills for working with colleagues, clients, and community partners, including those with limited English proficiency.
• Conflict resolution: Ability to de-escalate tense interactions and support fair, client-centered resolutions.
• Technical proficiency: Comfort using multiple software applications and systems and reviewing data to ensure accuracy while meeting performance expectations.
• Adaptability and steadiness: Ability to work effectively in a fast-paced environment, prioritize shifting needs, and maintain composure under pressure.
• Commitment to service: A professional approach grounded in respect, courtesy, responsiveness, and alignment with the department’s mission and values.

Skills

• Strong written and verbal communication skills.
• Ability to analyze and interpret complex information.
• Experience with multiple software applications and systems.
• Confidence and technical fluency.
• Ability to provide real-time coaching and support.
• Effective conflict resolution skills.

Benefits

This position offers a meaningful blend of program expertise, case analysis, coaching, and quality review. Your work shapes how services are provided each day, through clear guidance, thoughtful decision-making, and a commitment to accuracy and accessibility.

Pay

The salary range for this position is $49,524.00 - $65,580.00 annually.

Schedule

The schedule for this position is typically Monday through Friday, 8:00 AM - 4:30 PM.