DSHS ESA Public Benefits Specialist 4

About the role

The Economic Services Administration (ESA), Community Services Division, invites applications for a Public Benefit Specialist 4 (PBS4) position in Yakima, WA. This full-time role leads a team of Public Benefits Specialists who process cash, medical, and food benefits.

Responsibilities

• Assign work to Public Benefits Specialist staff
• Perform more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development
• Verify and establish overpayments and complete referrals to the Office of Financial Recovery
• Audit and review the work of Public Benefits Specialist staff
• Establish reports and recommendations to supervisor surrounding staff progress
• Detect error trends through audits to identify training needs
• Serve as a job coach for staff
• Maintain and review procedures for efficient workflow
• Review cases and independently analyze case actions for accuracy
• Contact staff, agencies, and the community as necessary for clarifying information
• Use basic understanding of the administrative hearing process to review cases and help decide if a hearing request can be settled prior to submission
• Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of the clients
• Investigate and resolve customer complaints

Requirements

• Possess extensive knowledge of the Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
• Proficiently utilize all computer programs in use by the Community Service Division
• Frequently review data found in the State’s computer systems to make accurate decisions
• Interact with all DSHS staff and serve the public with respect, concern, courtesy, and responsiveness
• Independently plan and manage multiple financial cases or projects to be completed within specified timelines
• Stay calm under pressure, and effectively manage the stress of the job
• Work effectively in a fast-paced environment, and be able to demonstrate flexibility in completing multiple assignments while meeting performance standards

Qualifications

• 12 months of experience as a Public Benefits Specialist 3
• A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services
• 5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements

Skills

• Knowledge of WAC and procedural manuals
• Proficiency in computer programs
• Ability to interact with diverse populations
• Strong organizational and time management skills
• Ability to handle stressful situations

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities

Pay

$40.00 - $45.00 per hour based on experience and qualifications

Schedule

Monday - Friday, 40 hours per week