DSHS ESA DDS Examiner Support Specialist 2

About the role

Every day, people across Washington wait to hear about their Social Security Disability claim. DSHS's Disability Determination Services (DDS) depends on accurate information reaching the right person at the right time. As a DDS Examiner Support Specialist 2, you'll typically be the first point of contact for many of those claims, and the work behind the scenes that keeps claims moving without unnecessary delay.

This is an in-office position, based in Spokane.

Responsibilities

• Receive and review electronic and paper disability claims from the Social Security Administration and the Washington State Department of Social and Health Services, checking for accuracy and completeness.
• Take appropriate action to resolve issues and follow up based on established policies and procedures.
• Answer incoming calls, assess the caller’s needs, verify their identity, and help them, or direct them to the appropriate contact.
• Provide clear and accurate information about agency programs and individual claims.
• Identify and resolve discrepancies between federal and state data systems by researching and correcting errors independently.
• Operate high-speed scanning equipment to process SSA claims files. Troubleshoot technical issues as they arise.
• Review and ensure the quality of scanned images and properly code electronic medical and technical records based on established guidelines.
• Prioritize, analyze, identify, and code electronic medical and technical records using independent judgment about placement in the electronic files.
• Manage a caseload of Office of Hearings Operation claims and assist the Administrative Law Judge by gathering and preparing documentation.
• Perform other related duties as assigned to support daily operations.

Requirements

One year of experience at the DDS Examiner Support Specialist 1 level.

OR

A combination of education and/or experience totaling three years; experience in an office or customer service setting performing administrative tasks, answering telephones, operating office equipment, typing, and creating business correspondence/notes.

Skills

• Confidentiality and ethics: Protects sensitive information and consistently upholds professional and ethical standards.
• Professional communication: Handles sensitive or stressful situations with respect, helping to maintain positive working relationships.
• Adaptability: Adjusts effectively to changing tasks, systems, and priorities while maintaining productivity and focus.
• Accountability: Follows through on responsibilities, meets deadlines, and maintains reliable attendance and performance.
• Attention to detail: Reviews work carefully to ensure accuracy, completeness, and compliance with established processes.
• Workplace respect and inclusion: Actively contributes to a respectful, inclusive, and culturally aware work environment; committed to learning and growth.
• Organization and time management: Prioritizes tasks effectively, manages workload, and follows procedures to meet expectations.
• Technology skills: Uses Microsoft Word, Outlook, internet browsers, and DDS-specific systems to complete tasks efficiently.

Prior to a new hire, a background check including criminal record history may be conducted. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.