DSHS DDA Developmental Disabilities Case/Resource Manager

About the role

The Developmental Disabilities Administration is expanding the number of people we serve and is hiring an experienced Resource Case Manager to work in our office in Yakima, WA. This is an exciting opportunity for someone who is devoted to serving those with intellectual and developmental disabilities.

Responsibilities

• Identify support needs of clients, plan, and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits in client homes and living quarters with clients and families
• Facilitate person-centered goal-planning discussions with clients and family and updating assessments and service plans
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Determine and evaluate financial and functional eligibility for any requested and/or enrolled program
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed
• Maintain and document complete and accurate case files, provider payment records, planned service written approvals/waivers
• Collaborate with community partners, state services, and authorities
• Represent DDA professionally and participate in community and agency meetings

Requirements

• A bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities
• Or six years of experience in providing social services to people with intellectual or developmental disabilities
• Or satisfactory completion of 12 months as a Case Resource Manager Trainee
• Or equivalent experience/education graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities

Qualifications

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Able to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity

Skills

• Confidence working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services
• Expertise in conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support
• Sensitivity to cultural diversity

Benefits

This position offers a hybrid work model during the initial period, with flexibility in scheduling determined by you and your supervisor. Travel within Washington State may be necessary, and some travel to meet business needs is covered by a collective bargaining agreement.

Pay

The salary range for this position is $45,000 - $60,000 annually, depending on experience and qualifications.

Schedule

The schedule for this position is flexible and can include hybrid work, modified schedules, duty-station work, or telework. Some travel to meet business needs is required and is covered by a collective bargaining agreement.

Application

To apply, please submit an updated resume that clearly describes your relevant experience, three professional references with current contact information, and a cover letter explaining why you are interested in this position and how your education, skills, and experience have prepared you to successfully perform the duties of a Resource Case Manager. Transcripts upon request.

Questions

If you have questions about this opportunity, please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 05569.