DSA Coordinator

Provides operational leadership and coordination for the Designated Service Area (DSA) served by Trinity Services' Mobile Crisis Response Team (MCRT). Ensures effective day-to-day operations, supports staff and clinical supervisors, monitors program performance, and coordinates communication among internal departments, 988 call centers, first responders, hospitals, and community partners. Promotes high-quality, timely, and person-centered crisis response services while ensuring compliance with contractual, regulatory, accreditation, and organizational standards.

Responsibilities

• Coordinates the daily operations of the assigned Designated Service Area (DSA) to support timely, efficient, and high-quality Mobile Crisis Response services.
• Collaborates with clinical supervisors, program leadership, and support staff to monitor staffing, scheduling, coverage, response times, and operational needs across the assigned DSA.
• Develops and maintains collaborative relationships with 988 call centers, hospitals, law enforcement agencies, emergency medical services, dispatch centers, community providers, and other stakeholders to strengthen crisis response coordination.
• Monitors program data, quality indicators, contractual deliverables, and performance measures and communicates operational trends and recommendations for continuous quality improvement.
• Ensures assigned operations comply with federal, state, Medicaid, accreditation, licensing, contractual, 988, CESSA, and organizational requirements.
• Assists with staff onboarding, orientation, training coordination, and implementation of operational policies and procedures to support consistent service delivery.
• Supports program development, grant implementation, community outreach, and service expansion initiatives to improve access to crisis intervention services within the assigned DSA.
• Represents Trinity Services at community meetings, regional planning groups, provider meetings, and collaborative initiatives related to behavioral health crisis services and the crisis continuum of care.

Requirements

• Master’s degree in Behavioral Health, Social Work, Psychology, Human Services, Healthcare Administration, or a related field required.
• Clinical license preferred.
• Minimum of three years of experience in behavioral health, crisis services, emergency response, healthcare operations, or a related field required.
• Previous supervisory, lead, or program coordination experience preferred.
• Experience working with Mobile Crisis Response, crisis systems, 988, emergency services, or community behavioral health preferred.
• Experience with data reporting, quality improvement, and program operations preferred.
• Valid Illinois driver's license, reliable transportation, and proof of automobile insurance required.

Skills

• Knowledge of community behavioral health, crisis intervention services, Mobile Crisis Response, 988, CESSA, SASS, and MRSS.
• Ability to coordinate multiple operational priorities in a fast-paced environment.
• Strong organizational, leadership, and project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to establish collaborative relationships with hospitals, first responders, dispatch centers, and community organizations.
• Ability to analyze operational data, identify trends, and support quality improvement initiatives.
• Knowledge of Medicaid, behavioral health regulations, licensing standards, and contractual requirements.
• Proficiency with Microsoft Office applications, electronic health records, and data reporting systems.
• Sound judgment, problem-solving abilities, and effective decision-making skills.
• Commitment to person-centered, trauma-informed, culturally responsive, and recovery-oriented services.
• Ability to respond to emergency situations that may require extended work hours or travel.

Physical Demands

• Remains in a stationary position, including sitting or standing, for prolonged periods.
• Operates a computer, telephone, and other standard office equipment.
• Frequently communicates with employees, community partners, and individuals served in person, by telephone, and through virtual platforms.
• Travels between Trinity Services locations and community partner sites as needed.
• Operates a motor vehicle while conducting agency business.
• Occasionally responds to operational needs at community locations throughout the assigned DSA.
• Occasionally lifts and carries materials weighing up to 25 pounds.
• Occasionally reaches, bends, stoops, kneels, and climbs while performing job duties.
• Performs repetitive hand and wrist movements associated with computer use.

Benefits

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Pay

$75,000-$77,000

Schedule

Variable schedules