RMA Coordinator

About the role

Position Summary The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.

Responsibilities

• Address customer requests for RMAs via email
• Issue RMAs to customers
• Provide customer support via email
• Provide price quotes for valve repairs
• Update customer portals
• Update Valve Tracker
• Receive all inbound RMA returns
• Relocate valves as needed
• Invoicing service orders

Qualifications

• Accountability – Takes personal responsibility for the quality and timeliness of work
• Communication, Oral and Written – Effectively conveys information and ideas to others
• Customer Focus – Builds and maintains satisfaction with internal and external stakeholders
• Detail Oriented – Pays attention to the minute details of tasks and projects
• Problem Solving – Resolves difficult challenges effectively and promptly
• Time Management – Manages time effectively to prioritize tasks and meet deadlines
• Adaptability – Adjusts to changing business needs and workplace conditions

Skills

• Education: Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties
• Experience: Basic math skills; 1 year of customer service experience
• Computer Skills: Experience with Microsoft Office Suite

Pay

The targeted compensation range for this position is $37,440.00–$41,600.00 annually (or $18.00–$20.00 per hour), depending on qualifications, skills, and relevant experience.