Drug Collections Supervisor

Job Summary

Our Drug Collections Supervisor manages daily specimen collection operations, ensuring regulatory compliance, supervising collection staff, maintaining chain-of-custody integrity and supplies, and providing expertise for complex urine, oral fluid, hair, and breath alcohol testing situations.

Responsibilities

• Direct, mentor, and evaluate specimen collection staff; schedule shifts, manage workloads, and conduct performance reviews.
• Ensure all DOT and non-DOT urine, hair, and oral fluid collections strictly follow 49 CFR Part 40 and internal protocols.
• Oversee strict chain-of-custody procedures to prevent specimen tampering, error, or contamination.
• Train new hires and maintain up-to-date certifications for staff (e.g., Breath Alcohol Technician [BAT] and Screening Test Technician).
• Handle escalated donor issues, collection refusals, shy bladder procedures, and donor disputes with professionalism and confidentiality.
• Monitor testing supplies inventory and ensure proficiency with laboratory information management systems (e.g., FormFox, DISA).
• Prepare operational logs, incident reports, and quality assurance metrics for executive management.

Skills and Abilities

• Strong communication and active listening skills.
• Problem‑solving and conflict resolution abilities.
• Patience, empathy, and professionalism.
• Basic computer and data entry skills.
• Ability to multitask and manage time effectively.

Education and Experience

• High School Diploma or equivalent (required).
• Bachelor’s degree in a science, healthcare, or business field (preferred).