Drop Installer II

About the role

A Drop Installer II is responsible for the installation, troubleshooting, and maintenance of buried and aerial fiber and/or copper drop cables that connect the main network to customer locations. This role typically involves a blend of technical expertise, physical ability, and customer service skills. Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region. Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Responsibilities

• Installing new and repairing existing aerial and buried fiber or copper drops according to industry and company standards.
• Communicating effectively with customers, identifying optimal drop bury paths, and explaining the installation process.
• Utilizing hand tools, and test equipment for installation, troubleshooting, and maintenance.
• Operating test equipment to check signal strength and identify issues and performing troubleshooting and repairs on drop facilities.
• Adhering to safety regulations, company procedures, and industry standards.
• Completing all necessary paperwork, including job reports, trouble tickets, and inventory management records.
• Potentially training and mentoring Drop Installers I.
• Ensuring the worksite and utilities are restored after project completion.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• 6 to 18 months of experience in the field or related area.
• Valid driver’s license.
• Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: must be able to hear audible safety alarms.
• Visual Acuity: must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
• Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Skills

• Technical Knowledge: Strong understanding of fiber optics, cable installation, network principles, and related equipment (modems, routers, etc.).
• Troubleshooting & Problem Solving: Ability to diagnose and resolve issues with equipment, network, or installation.
• Manual Dexterity: Proficiency in using hand and power tools for installation, repairs, and handling delicate components.
• Physical Strength and Stamina: Ability to lift and move heavy equipment (up to 100 pounds), climb ladders and poles, work in various weather conditions and sometimes in confined spaces or at heights.
• Customer Service & Communication: Effectively interacting with customers, explaining technical information, and resolving concerns.
• Organizational Skills: Managing materials, equipment, and time effectively to meet deadlines and ensure project completion.
• Safety-Conscious: Adhering to safety procedures, especially when working with electricity, at heights, and in potentially hazardous environments.
• Attention to Detail: Ensuring accurate installation, testing, and documentation to maintain high quality of service.
• Ability to work on-call, weekend, and holidays.

Benefits

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.