Drop/Count Team Lead

About the role

The Count Room Lead oversees and manages the activities of the count room team during the assigned shift. This position ensures the accurate counting, recording, and safeguarding of facility revenue and all related cash transactions.

Responsibilities

• Supervise and coordinate count room team activities to ensure accurate and efficient counting, recording, and processing of facility revenue.
• Ensure compliance with all policies and procedures related to cash handling, count room operations, and gaming regulations.
• Lead team members in counting, sorting, and verifying currency and coin while ensuring adherence to required procedures.
• Complete and verify all paperwork and documentation related to revenue counts accurately and in a timely manner.
• Perform and verify daily and/or shift-end cash counts for gaming revenue, jackpots, and drop boxes.
• Prepare and verify daily deposit slips and ensure funds are securely transferred to the vault or designated financial department.
• Maintain logs for all cash-related activities, including discrepancies, drop box contents, and security concerns.
• Identify and report discrepancies, shortages, or suspicious activity to the Count Room Supervisor and Sr. Finance Director.
• Ensure count room security procedures, including surveillance monitoring, are strictly followed.
• Conduct regular audits of count room equipment and security systems to ensure operational readiness.
• Communicate effectively with accounting, surveillance, security, and other departments regarding operational issues or discrepancies.
• Provide training, coaching, and support to Count Room Attendants while promoting teamwork and compliance.
• Aid in preparing management reports related to daily revenues, cash handling, and operational issues.
• Perform other duties as assigned.

Requirements

• Strong knowledge of gaming operations, cash handling, and drop box procedures.
• Ability to count and reconcile large sums of cash accurately.
• Familiarity with count room equipment such as currency counters, coin sorters, and related tools.
• Strong organizational skills and attention to detail.
• Leadership ability with experience motivating, supervising, and training team members.
• Excellent problem-solving skills with the ability to resolve discrepancies efficiently.
• Strong verbal and written communication skills.
• Able to multitask and perform effectively in a fast-paced environment.
• Able to handle confidential information with integrity and discretion.
• Basic computer proficiency, including spreadsheets, data entry, and reporting software.
• Able to maintain accurate records and logs.
• Able to work under pressure in a high-stakes environment.
• Flexibility to adapt quickly to changing priorities and deadlines.
• High School Diploma or GED required.
• Associate’s Degree in Business, Accounting, or related field preferred.
• Minimum of two (2) years of experience in a count room, cash handling, or related supervisory role.
• Knowledge of gaming regulations and cash handling procedures required.
• Previous leadership or supervisory experience preferred.
• Experience using cash-counting machines or related technology preferred.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.