Count Team Lead

About the Role

This role is responsible for leading Count Room operations while maintaining the highest standards of integrity, accuracy, and professionalism. The position leads by example, fostering a positive, collaborative work environment and promoting teamwork, morale, and employee development. Responsibilities include overseeing daily count room functions, ensuring compliance with all corporate and departmental policies, safeguarding company assets, and maintaining strict confidentiality. Responsible for supporting the company's mission, vision, and values by providing fun and games like no place else.

Responsibilities

• Lead by example, maintaining a high degree of hospitality and a positive, professional demeanor.
• Create high levels of morale, foster teamwork, inspire collaboration, delegate effectively, and coach and mentor direct reports for growth opportunities.
• Safeguard Canterbury Park’s assets and adhere to department policies and procedures.
• Apply positive communication and interpersonal skills with guests (internal and external) at all times.
• Ensure compliance with corporate and department policies and procedures.
• Oversee daily count room operations, including Bally Module, Casino Market Place (CMP) accounting program, drop revenues, jackpots, and Screen Automated Machine (SAM) deposits.
• Assist with training new Count Team employees.
• Reconcile and record cash totals into CMP Accounting program.
• Reconcile data sheet and provide reports to the appropriate departments.
• Ensure all paperwork is complete and verified.
• Maintain a high degree of accuracy, confidentiality, and thoroughness of department’s records and reports.
• Perform Count Room duties and all other duties as assigned.

Supervision

Under the direction of Cash Operations Management, provide daily supervision of the count team.

Requirements

• Must be at least 18 years of age.
• Knowledge of gaming and cash operations policy and procedures.
• Basic math skills.
• Must be detail-oriented and highly organized.
• Excellent customer service skills.
• Ability to interact with guests and co-workers in a professional manner.
• Strong communication and leadership skills.
• Ability to maintain confidentiality.
• Must be able to pass Canterbury Park’s pre-employment screening, which includes a criminal background check, verification of work history, and credit check.
• Must be able to attain a Minnesota Racing Commission (MRC) license.

Preferred Qualifications

• High school diploma or GED.

Working Conditions and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a flexible working schedule, which may include nights and weekends during the live race season (May – September).
• While performing the essential functions of this job, the employee is required to stand, walk, and bend, along with performing repetitive movements and frequent wrist and hand use throughout the assigned shift.
• Must be able to work in a team-based environment.
• Ability to lift a minimum of 20 lbs.

Benefits

Canterbury Park offers competitive pay and an attractive benefits package for part-time team members. Our team members enjoy:

• Paid time off, floating holidays, and holiday premium pay.
• A comprehensive benefits package for eligible team members, including:
  • Life, critical illness, accident, and hospital indemnity insurance.
  • A 401(k) retirement plan with employer matching.
  • Robust wellness programs designed to promote overall health and well-being.
• Additional exciting perks, such as:
  • Free admission to live racing events.
  • Exclusive access to special event privileges.
  • A wide variety of discounts at local businesses and throughout Canterbury Park.

These benefits are carefully designed to not only enhance your experience at work but also contribute to a vibrant and rewarding lifestyle in the community.