Driveway Store Operations Supervisor

About the role

The Driveway Store Operations Supervisor plays a critical role in connecting dealership partners with the Driveway.com platform, ensuring operational excellence, driving performance, and delivering an exceptional omnichannel customer experience.

Responsibilities

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
• Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
• Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
• Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.
• Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.
• Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

Requirements

• Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
• Experience building partnerships and influencing results across multiple locations or teams.
• Strong communication, presentation, and relationship-management skills.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to travel as needed and work flexible hours to support business operations.

Qualifications

• High School graduate or equivalent, 18 years or older required.

Skills

• Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
• Experience building partnerships and influencing results across multiple locations or teams.
• Strong communication, presentation, and relationship-management skills.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan