DriveUp&Go Supervisor

Responsibilities

• Leading the Drive Up & Go online selection process to ensure on‑time and accurate order execution.
• Training shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service, and following company procedures and guidelines.
• Supervising the team of Drive Up & Go employees.
• Possessing strong customer service skills.
• Assisting e‑commerce shoppers with proper substitutions, handling problems, and answering customers’ questions.
• Supporting Store Management in effective management and coaching of Drive Up & Go employees.
• Managing shopper productivity, out‑of‑stocks, on‑time tilling, and speed of order delivery to customers’ cars.
• Providing timely reporting and information to Store Management to enable proactive decision‑making and continuous process improvement.
• Selecting and collating product for online grocery orders.
• Checking perishable products for pull dates, quality, proper temperature, and proper bagging to prevent damage during transit.
• Performing all site workbench functions daily and maintaining necessary paperwork.
• Conducting periodic shopper audits to ensure procedural follow‑through.
• Helping customers while on the sales floor.
• Ensuring compliance with Company rules and regulations by all department personnel.

Skills

• Strong customer service skills.
• Good leadership skills and the ability to influence the work of others.
• Ability to motivate and work through others to achieve desired results.
• Good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
• Basic computer skills required; basic skills with Microsoft Office Suite (Excel, Word, Outlook) highly desirable.
• Understanding of customer satisfaction with the goal of creating a wonderful experience for albertsons.com customers.
• Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.
• Ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast‑paced environment.