Driver Support Coordinator

Description

Join Honey Bucket, a division of Northwest Cascade, and become part of an employee-owned company known for excellence in portable restrooms, hand-wash stations, fencing, and storage containers. With more than 720 employees across seven states, we offer driven individuals the opportunity to earn more than just a paycheck.

Key Responsibilities

• Provide day-to-day administrative and operational support for drivers and supervisors
• Aid drivers with route questions, schedule changes, service issues, and other daily needs
• Coordinate and adjust routes to improve efficiency and respond to changing priorities
• Communicate with drivers throughout the day regarding service updates and customer needs
• Respond promptly and professionally to customer and employee questions, concerns, and requests
• Afford dispatching drivers and coordinating daily service schedules
• Afford accurate data entry and maintaining operational records
• Prepare and distribute reports and other administrative documentation
• Forecast and communicate equipment and service needs
• Support safe operations in accordance with federal, state, and company policies
• Work closely with operations, customer service, and field employees to keep information accurate and up to date

Requirements

• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to prioritize multiple requests and adjust quickly when plans change
• Comfortable communicating with drivers and field employees throughout the day
• Good geographical knowledge and ability to understand routes and service areas
• Experience with dispatching, scheduling, logistics, administrative support, customer service, or operations support is preferred
• Proficiency with Microsoft Outlook and Excel
• Comfortable learning new computer systems and entering information accurately

We Offer

• Starting pay: $21.00–$24.00/hour DOE
• Full-time, year-round employment
• Monday–Friday schedule
• Shift: 9:30 AM–6:00 PM
• OT required during peak season Jun-Aug'
• Overtime opportunities
• Relaxed, small-office environment with casual dress
• Employer-paid medical, dental, and vision insurance with discounted dependent coverage
• Paid time off
• 401(k) with company match
• On-the-job training
• Tuition reimbursement
• Employee-owned company

About the Company

Northwest Cascade, home of Honey Bucket, is an Equal Opportunity Employer. We value hard work, achievement, and diverse perspectives and are committed to creating a respectful workplace where employees have the opportunity to succeed.