Driver Qualification Support Coordinator

About the role

The Driver Qualification Support Coordinator supports the front-end Driver qualification and onboarding process by coordinating required documentation, drug testing, data entry, and communication with Agents, Drivers, and truck owners. This position serves as a key point of contact throughout the pre-qualification stage, providing timely updates on Driver qualification statuses, gathering lease documentation, entering information into applicable systems, and coordinating with internal teams to support the activation of Drivers and trucks.

The role requires strong communication, organization, attention to detail, and the ability to manage multiple moving pieces in a fast-paced Safety environment.

Responsibilities

• Establish and foster relationships with Agents, Drivers, and truck owners
• Promptly field phone and email communications from Agents, Drivers, and truck owners
• Provide proactive updates to agents pertaining to Driver qualification statuses
• Coordinate Driver drug testing; schedule the drug screen and send details to Drivers
• Accurately enter data into various systems
• Gather lease documents from truck owners and enter applicable data into 360
• Coordinate with Welcome Box team to activate Drivers and trucks
• Other duties as assigned

Requirements

• High school diploma or equivalent
• 6+ months of customer service experience
• Basic computer skills
• Proficient with Microsoft Word
• Excellent customer service skills
• Ability to establish and maintain effective working relationships
• Ability to remain patient and calm under pressure
• Strong sense of urgency
• Ability to work independently and as part of a team
• Excellent time management and organization skills
• Ability to quickly pivot from one task to another and reprioritize throughout the day
• Excellent verbal and written communication skills
• Occasional travel is required based on operational and customer needs

Preferred Qualifications

• Bachelor’s degree in Business, Transportation, or a related field
• Administrative experience
• Trucking industry experience
• Proficient with Microsoft Outlook and Excel
• Bilingual, English/Spanish

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule

Monday - Friday, 8:00am - 4:30pm

In Person, On Site

Location

400 West Columbia St, Schuylkill Haven, PA 17972

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.