Driver Supervisor

About the role

Supervises day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.

Responsibilities

• Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assesses situations and determines appropriate course of action (e.g. additional training, counseling), to prevent further occurrences in the future.
• Work collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.
• Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Collect and audit employees' time sheets.
• Monitor on-time performance.
• Prepare and submit required reports in a timely manner.
• Supervise compliance with Company policies and/or processes by action and speech. Discuss any breach of policy and procedure noted with General Manager.
• Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
• Administer appropriate employee discipline as necessary.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned

Qualifications

• High School diploma or equivalent. Some college preferred.
• 5+ years' work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• Knowledge of service promise, services, capabilities, policies, procedures and practices to effectively manage drivers/monitors in various locations.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills.
• Relationship building skills to provide support and advice to maintain effective working relationships and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.
• Oral and written communication skills to effectively communicate, coach and mentor.
• Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.

Benefits

• Medical, dental, vision, and basic life insurance coverage
• Holiday pay and PTO accrual
• Retirement savings plan