Driver Supervisor

Summit School Services is committed to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. The corporate headquarters in Warrenville, Illinois supports 250+ local customer service centers across North America.

Responsibilities

• Supervise day‑to‑day activities of drivers and monitors, ensuring compliance with operational requirements for safe bus operations and corporate safety training processes.
• Provide support, advice, and guidance to drivers and monitors on issues such as customer complaints, bus and worker safety, and time‑off requests; assess situations and determine appropriate actions (e.g., additional training, counseling) to prevent recurrence.
• Collaborate with Driver Recruitment in the hiring process by supplying information to attract qualified candidates, arranging interview facilities, and conducting interviews.
• Foster a positive work environment by coaching, mentoring, and delivering non‑safety training to promote employee motivation, morale, and commitment to company values and customer service excellence.
• Collect and audit employee time sheets.
• Monitor on‑time performance.
• Prepare and submit required reports promptly.
• Supervise compliance with company policies and procedures; discuss any breaches with the General Manager.
• Evaluate performance of all direct‑report personnel regularly according to company policy.
• Administer appropriate employee discipline as necessary.
• Exhibit the highest ethical standards and personal integrity; report concerns about suspicious or inappropriate behavior to a supervisor or manager.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; some college preferred.
• 5+ years of work experience required, with 3 years in the ground transportation industry preferred; this can be waived with a minimum of 1‑year supervisory experience.
• College education may substitute for up to 2 years of required work experience.
• Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices to effectively manage drivers/monitors in various locations.
• Proven supervisory expertise and knowledge of related methods, practices, and techniques.
• Computer literacy, preferably in word processing and spreadsheets.
• Excellent interpersonal skills with well‑developed written and verbal communication abilities.
• Relationship‑building skills to provide support and advice, maintain effective working relationships, and develop collaborative strategies/solutions.
• Strong oral and written communication skills for coaching and mentoring.
• Well‑developed multi‑tasking, time, and priority management skills to balance conflicting demands related to customer care and routing.

Benefits

• Medical, dental, and vision coverage
• Basic life insurance
• Holiday pay
• PTO accrual
• Retirement savings plan enrollment