Driver Supervisor

Essential Responsibilities

• Ensure adherence to all accident prevention programs and leads operations to ensure compliance with all DOT, safety, environmental, operating, regulatory, accounting, ethics and other standards.
• Serve as a positive and professional representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Work with Routing team to create, modify and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Work closely with maintenance to ensure an appropriate number of trucks are operational to meet service needs.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Work with Sales team on identifying new sales opportunities and addressing customer needs.

Safety Responsibilities

• Understand, provide leadership, and communicate safety goals and objectives.
• Orient, train and coach all staff on safety requirements, ensure safety compliance, and take appropriate action to address safety violations.
• Establish and maintain a clean, safe work environment in compliance with company and OSHA standards and perform monthly Safety Inspections, as assigned.
• If an incident occurs, including a near miss, complete documentation, conduct and investigation/root cause analysis and address performance/discipline issues.
• Measure, manage, and minimize number of OSHA recordable injuries, Total Recordable Injury Rate (TRIR), DOT violations, and overall incidents.

Supervisory Responsibilities

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Supervise and manage performance; ensure tasks are appropriately delegated and completed by monitoring performance and holding employees accountable for meeting expectations.
• Provide ongoing coaching and feedback to staff, deliver corrective action and discipline when necessary, and document all performance issues.
• Ensure employees adhere to company policies and legal regulations, engage HR when appropriate.
• Manage conflict and crisis; proactively anticipate, manage and constructively resolve conflicts and disagreements.
• Hold regular team meetings (i.e. daily, weekly huddle meetings) to communicate priorities, safety, policies, company events, etc.
• Monitor employee time and attendance, minimizing overtime and ensuring that employees do not exceed limits established by regulatory agencies.