Driver Skills Test Examiner (Driver License Agent I)

About the role

The Motor Vehicle Administration (MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Driver Skills Test Examiner is the entry level of work issuing drivers' licenses and photo identification cards and administering driver's license examinations for the Motor Vehicle Administration.

Responsibilities

• Testing applicants on their knowledge of State laws governing the operation of a motor vehicle using standard written or automated testing procedures.
• Conducting standard driver’s license tests as scheduled at various license issuing offices within a region to determine the fitness of applicants for driver’s licenses.
• Administering vision screening and knowledge tests in accordance with standard procedures utilizing appropriate testing devices.
• Recording all pertinent information via standard forms and automated systems.
• Deciding whether an individual has qualified on the examination.
• Working majority of the time outdoors in all types of weather conditions.

Requirements

• Education: Graduation from high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience. Customer service must be the primary function of your position in order to receive work experience credit.
• Licenses & Certifications: Employees are required to possess a Class C motor vehicle operator's license, fully endorsed and valid in the State of Maryland.
• Age: Candidates for employment must be (21) years of age or older at the time of appointment and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state.
• Training Certification: Employees conducting commercial or non-commercial driver's license examinations in this classification are required to possess the appropriate training certification.
• Physical Requirements: Employees conducting commercial driver's license examinations in this classification are required to possess a valid physical card. Persons who do not meet the physical requirements outlined in the Federal Motor Carrier Safety Regulations Title 49, CFR 391.41 (b) must possess an Interstate Waiver or Maryland Intrastate Waiver in order to administer road tests.

Qualifications

• Passion for delivering excellent customer service.
• Problem solving ability.
• Excellent communication skills.

Skills

• Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Benefits

The Motor Vehicle Administration (MVA) offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide Connecting You to Life's Opportunities*

Pay

The pay range for this position is TBD.

Schedule

The schedule for this position is Monday through Saturday, working over six service delivery days. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.