Driver Skills Test Examiner (Driver License Agent I)

About the role

The Motor Vehicle Administration (MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Driver Skills Test Examiner is the entry level of work issuing drivers’ licenses and photo identification cards and administering driver’s license examinations for the MVA.

Responsibilities

• Testing applicants on their knowledge of State laws governing the operation of a motor vehicle using standard written or automated testing procedures.
• Conducting standard driver’s license tests as scheduled at various license issuing offices within a region to determine the fitness of applicants for driver’s licenses.
• Administering vision screening and knowledge tests in accordance with standard procedures utilizing appropriate testing devices.
• Recording all pertinent information via standard forms and automated systems.
• Deciding whether an individual has qualified on the examination.
• Working majority of the time outdoors in all types of weather conditions.

Requirements

• Education: Graduation from high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience. Customer service must be the primary function of your position in order to receive work experience credit.
• Licenses & Certifications: Class C motor vehicle operator's license, fully endorsed and valid in the State of Maryland.
• Age: At least 21 years old.
• Driving Record: At least three (3) years of driving experience.

Qualifications

• Passing a medical examination administered by the Transportation Service Medical Advisor as a condition of employment and are subject to medical reexamination every two years or may be subject to reexamination sooner if requested by physician order.
• Passing a background check.

Skills

• Passion for delivering excellent customer service.
• Problem-solving ability.
• Excellent communication skills.

Benefits

The Maryland Department of Transportation offers a generous and competitive benefits package, including healthcare, dental, long-term disability, flexible work schedules, and more. Learn more about our benefits here.

Pay

The pay for this position is commensurate with experience.

Schedule

The selected candidate may work a minimum of 20 hours per week and may work over six service delivery days, Monday through Saturday, with some evening hours.