DRIVER'S LICENSE EXAMINER - 08122026-80052

Location: Oak Ridge, TN – Department of Safety & Homeland Security, Anderson County

Salary: $2,896.00 monthly ($34,752.00 annually). The approved starting salary for this classification is $3,041.00 per month.

This position requires a criminal background check, including fingerprint-based and name-based criminal history records checks.

Qualifications

Education and Experience: Equivalent to graduation from a standard high school.

Necessary Special Qualifications:

• Complete a background clearance application, including releasing all records involving any criminal history.
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) – Title 49.
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the CFR – Title 49.
• Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the CFR – Title 49.
• Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the CFR – Title 49.
• Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license.
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than 4 moving violations.

About the Role

An employee in this class performs driver's license examination work of average difficulty, including determining applicant eligibility for services such as license renewal, replacement, testing, and handgun permits. Responsibilities include administering vision, written, and road skills tests, collecting and processing application data and fees, and ensuring compliance with state laws and department regulations.

Responsibilities

• Explains state laws, licensing requirements, and rules and regulations of the Department of Safety and Homeland Security regarding driver's license policies and procedures to the public.
• Answers questions regarding office hours, location, fee amounts, and application processes.
• Collects appropriate fees and identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card) and verifies their legitimacy.
• Accesses applicant test files and approves applicants for appropriate testing procedures.
• Counts and records registers' cash-on-hand at the beginning and end of work shifts, prints daily receipt reports, and identifies discrepancies.
• Calculates daily office revenue by aggregating all register revenues and reconciles it by comparing the daily report to the INFOPAC report.
• Prepares bank deposits and transports them to banks.
• Instructs applicants on completing forms and test-taking procedures; administers vision screenings, written tests, and road skills tests in accordance with state guidelines; photographs applicants using a digitized camera.
• Advises applicants of test results, explains steps for retaking tests if necessary, and records results in the computer database.
• Inspects motor vehicle functioning (e.g., lights, brakes, turn signals) to determine if the vehicle is safe to operate.
• Determines adherence to road safety rules, regulations, and laws by observing applicants' abilities to maneuver vehicles and follow traffic signs, lights, and right-of-way rules.
• Updates operational records or licensing information and enters biographical data into the License Information System for Tennessee (LIST); compares applicants' personal information in the database with data on written applications to ensure accuracy.
• Reviews applicant information with the applicant to ensure all details are correct.
• May handle complex projects, address customer inquiries, process immigration cases, and provide accommodations for applicants needing special assistance.
• May assist with audits, reports, ordering equipment, or supplies.

Skills

• Competencies: Customer Focus, Being Resilient, Instills Trust, Interpersonal Savvy.
• Knowledge: Clerical, Customer and Personal Service, English Language, Public Safety and Security, Transportation.
• Skills: Active Learning and Listening, Critical Thinking, Instructing, Service Orientation, Speaking, Deductive Reasoning, Written Comprehension, Speech Recognition, Mathematical Reasoning, Reaction Time.

Tools & Equipment

• Computerized Cashier System
• Standard Office Equipment
• Digital Camera
• Motor Vehicles
• Computer Testing System
• TN Driver Standards