Driver Qualification Facilitator

About the Role

Swift Transportation, an industry leader with a rich history dating back to the 1960s, is the largest truckload carrier in America. With locations nationwide, we foster strong connections among our drivers, shop employees, and office staff. We are passionate about continual learning and improvement, offering diverse advancement and growth opportunities. Our culture is a key contributor to our success, and we emphasize its importance in achieving overall results.

Responsibilities

• Supervise a fleet of new hire drivers, supporting them throughout the process of being assigned to an experienced driver mentor and completing assessments to become solo drivers.
• Deliver feedback to terminal and/or fleet leadership regarding Driver Leaders' interactions with assigned drivers.
• Act as a cultural ambassador, ensuring all non-driver support roles and leadership focus on providing solutions that address what is best for each driver.
• Coordinate assessments of new drivers' progress, providing performance coaching to both new drivers and mentors as needed.
• Make decisions on when or if a driver is prepared to upgrade to solo status based on assessments, mentor feedback, and other resources.
• Build meaningful relationships of trust with new hire drivers, providing outstanding support throughout their training.
• Closely monitor the progress of all new hire drivers, evaluating skill development and intervening to accelerate competency and proficiency.
• Monitor new driver and mentor performance indicators to achieve quality and satisfaction objectives.
• Act as an internal advocate for trainee drivers, investigating and resolving concerns to achieve high levels of driver retention.
• Observe and participate in meetings between drivers and their leaders, providing solutions that meet both driver and company expectations.
• Ensure timeliness and accuracy of new hire driver pay.
• Provide coaching and guidance to Driver Leaders regarding drivers transitioning to their team.
• Facilitate engaging and informative orientation sessions, ensuring all drivers meet DOT/Swift requirements regarding medical exams.
• Disqualify applicants who do not meet drug screen and hiring criteria, consulting with leadership on additional concerns.
• Maintain status as a DOT and non-DOT qualified collector for hair and/or urine sample collections.
• Ensure prompt and effective completion of driver files, reference verification, compliance testing, and other pre-hire activities.
• Proactively assist others in achieving organizational objectives.

Qualifications

• 2+ years' experience in human resources, customer service, and/or operations required.
• Must be service-oriented with exceptional interpersonal skills.
• Ability to collaborate, build consensus, and solve problems effectively.
• Must be able to work in high-pressure situations.
• Familiarity with MS Office Suite.
• Associate's degree in business or related field, or equivalent combination of education and experience.
• Qualified collector or able to become qualified within 30 days of hire.

Benefits

• 401k, Medical, Dental, Vision, Disability, Supplemental, and Life Insurance.
• Pet insurance.
• Employee Stock Purchase Plan.
• Paid training and wellness programs.
• Flexible Spending Account.
• Tuition Assistance Programs (subject to change).
• Military Leave.
• Vendor discounts.
• Volunteer opportunities with organizations like Children's Miracle Network and Habitat for Humanity.
• Training, development, and growth opportunities.
• Commitment to diversity, equity, and inclusion.

Pay Range: $21.00 - $24.00 Hourly