Driver & Donations Associate

About the role

The role of the ReStore Associate is to assist with general operations of the ReStore, servicing the needs of both shoppers, donors, and volunteers. The ReStore Associate assists customers with sales and requests for information, processes and organizes donations, thanking donors for their support, and works closely with our volunteers. As an integral part of our team, this position has a significant impact on the success of our ReStores and our ability to raise funds and awareness in support of Habitat’s mission.

Responsibilities

• Safely operate the ReStore box truck for donation pickups, demonstrating strong defensive driving skills, sound judgment, and courtesy to other drivers.
• Perform frequent physical work associated with donation pickups, including lifting, carrying, maneuvering, loading, and unloading furniture, appliances, building materials, and other large or heavy donated items.
• Safely load and secure donations in the truck to prevent injury or damage during transport.
• Work cooperatively with other staff and volunteers to safely move bulky, awkward, and heavy merchandise using appropriate equipment and lifting techniques.
• Travel to donor homes and businesses, assess donations for acceptance, and politely decline items that do not meet ReStore donation criteria.
• Complete required donation pickup paperwork, vehicle documentation, and other records accurately and promptly.
• Provide courteous and professional service to donors during pickups, thanking them for their support and explaining how their donations help advance Habitat's mission in the local community.
• Receive, unload, process, price, and move donated merchandise throughout the warehouse and sales floor.
• Maintain inventory on the sales floor, including regularly moving and rearranging furniture and other merchandise to create a safe and inviting shopping environment.
• Provide exceptional customer service to shoppers and donors and foster a welcoming ReStore atmosphere.
• Answer customer and donor questions in person, by phone, and via email promptly and courteously.
• Support cash register operations and other sales-floor functions as needed