Dripping Springs Grocery - Overnight Stock Controller - Full time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and lead a team, serving as a building block for career growth at H-E-B.

Responsibilities

• Carry the leadership baton in absence of the Department Manager; work nights or opposite shift of Manager.
• Lead the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations; manage conflict or escalate to appropriate Leader.
• Communicate the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance.
• Coach and develop Partners; assist with new hire onboarding and training.
• Provide input on writing schedules; report on overnight time and attendance.
• Lead the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality).
• Use technology and data to manage inventory and in-stocks.
• Comply with departmental SOPs and store operating procedures; ensure other Partners comply.
• Ensure compliance with inventory management SOPs and processes (e.g., MSI/MSR/scan full case backstock).
• Lead and train on 100% in-stocks, rotation, and fully-filled displays.
• Communicate with DSD vendors.
• Load, unload, and move heavy, bulky products; perform Night Stocker duties as needed.
• Provide excellent customer service; model and coach superior customer service and hospitality.
• Answer customer questions regarding products; assist with selections; address complaints and resolve problems.
• Merchandise products effectively.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• 3+ months of experience in stocking or customer service.
• Experience leading an overnight team, or large teams in other areas of the business (preferred).

Skills

• Understanding of technology.
• Strong communication, interpersonal, and customer service skills.
• Ability to communicate effectively with the team, both verbally and in writing.
• Ability to work overnight schedules.
• Ability to operate a pallet jack and baler.
• Ability to work well with others.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to plan, prioritize, and delegate as work changes.
• Ability to anticipate change and plan for execution accordingly.
• Ability to remain adaptable and help others through change.
• Motivation to grow and learn with the company.
• High energy level and stamina; ability to work in a fast-paced environment.
• Enjoys working overnight shifts and thrives working with others.
• Adaptable mindset; willingness to remain flexible to the unexpected while comfortable with structure and consistency.

Qualifications

• Completion of forklift/power jack training.

Physical Demands & Working Conditions

Work in a fast-paced environment with the following physical demands, based on your department:

Grocery:

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, bend.
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to cold, loud noise, ambient temperatures, and wet conditions.
• Demonstrate the ability to lift 50 lbs and manage in excess of 100 lbs.

Drugstore:

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to loud noise, ambient temperatures, and wet conditions.
• Demonstrate the ability to lift 66 lbs and manage in excess of 50 lbs.

Measurements are generally defined as:

• Constantly: 5.5+ hours per 8-hour day.
• Frequently: 2.5 - 5.5 hours per 8-hour day.
• Occasionally: 0 - 2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down into lighter components or ask for assistance.