Alliance Grocery - Overnight Stock Controller - Full time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and lead a team, serving as a building block for career growth at H-E-B.

Responsibilities

• Carry the leadership baton in absence of the Department Manager; work nights or opposite shift of Manager.
• Lead the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations.
• Manage conflict or escalate to appropriate Leader; communicate the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader.
• Provide formal input on Partner performance; coach and develop Partners, including assisting with new hire onboarding and training.
• Give input on writing schedules; report on overnight time and attendance.
• Lead the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality).
• Use technology and data to manage inventory and in-stocks; comply with departmental SOPs and store operating procedures.
• Ensure compliance with inventory management SOPs and processes (e.g., MSI/MSR/scan full case backstock).
• Train on 100% in-stocks, rotation, and fully-filled displays; communicate with DSD vendors.
• Load, unload, and move heavy, bulky products; perform Night Stocker duties as needed.
• Provide excellent customer service; model and coach superior customer service and hospitality.
• Answer customer questions regarding products; assist with selections, address complaints, and resolve problems.
• Merchandise products effectively.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• 3+ months of experience in stocking or customer service.
• Experience leading an overnight team or large teams in other areas of the business (preferred).

Skills

• Understanding of technology.
• Strong communication, interpersonal, and customer service skills.
• Ability to communicate verbally and in writing with the team.
• Ability to work overnight schedules.
• Ability to operate pallet jack/baler.
• Ability to work well with others and manage multiple priorities.
• Ability to plan, prioritize, and delegate as work changes.
• Ability to anticipate change and adapt accordingly.
• High energy level and stamina; ability to work in a fast-paced environment.
• Enjoys working overnight shifts and thrives working with others.
• Adaptable mindset; willingness to remain flexible to the unexpected while maintaining structure and consistency.
• Motivation to grow and learn with the company.

Qualifications

• Completion of forklift/power jack training.

Physical Demands & Working Conditions

• Work in a fast-paced environment.
• Perform the following physical tasks based on department:
  • Grocery:
    • Constantly reach at waist, grasp.
    • Frequently stand, walk, bend.
    • Occasionally reach at overhead, shoulder, knee, or floor; stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally exposed to cold, loud noise, ambient temperatures, and wet conditions.
    • Demonstrate the ability to lift 50 lbs and manage in excess of 100 lbs.
  • Drugstore:
    • Constantly reach at waist, grasp.
    • Frequently stand, walk.
    • Occasionally reach at overhead, shoulder, knee, or floor; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally exposed to loud noise, ambient temperatures, and wet conditions.
    • Demonstrate the ability to lift 66 lbs and manage in excess of 50 lbs.
• Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down into lighter components or ask for assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.