Drayage Dispatcher

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in-house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Provides constant communications of service issues to the facility departments.
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams.
• Utilize Trinium system to address issues and document interaction.
• Manages and maintains ample sub-haulers to handle spikes in volume.
• Follows specific escalation process in the event of major service failure / issue.
• Responds promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status.
• Aids in implementing Safety, Security, and Operational programs roll out.
• Ensures accurate and timely completion of daily and weekly tasks.

Qualifications

• At least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports.
• High school diploma, general education degree required.
• Minimum 1 years experience with drayage / intermodal business.
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
• Well organized with high attention to detail and accuracy.
• Bilingual English/Spanish is required.
• Excellent verbal and written communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Ability to multi-task and yet be detail-oriented.
• Responsible individual with a professional attitude timely, reliable and Excellent follow up skills.
• Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel.