DPW Utility Billing Administrative Asst.

DPW Utility Billing Administrative Assistant Department of Public Works Union: UPSEU Clerical Grade D - Full Time Hourly Range: Step 4 \$29.3592 - Step 15 \$38.5266 This job posting will be open for not less than two (2) weeks and, and if needed will remain open until a finalist has been selected. General Description: Responsible for performing the Functions Related To The Utility Invoicing And Other Associated functions relating to the established invoicing schedule procedure for revenue generation. Works with internal and external departments regarding utility billing matters, and completes other administrative functions as assigned. Provides internal/external customer assistance by phone, and in person. Acts as a backup for the Payroll/Accounts Payable Associate and may be asked to process property damage reports, issue work orders, departmental permits/licenses, and complete first report of Injury For a Workers Compensation Incident. Education And Experience Knowledge of DPW practices and procedures, general accounting, plus analytical mathematical ability to create utility invoices for six town districts water/sewer, maintaining established schedule procedure and associated functions such as account updating, generating billing information, tracking of billed revenue and operating various computer software systems. Equivalent to high school plus broad specialized additional training equaling to two years of college. Over 5 year up to and including 7 years of progressive learning experience. Complexity of duties: Perform the water/sewer invoicing and other diverse related duties requiring an intensive knowledge of departmental procedures and practices and the ability to use the knowledge in practice. Duties require the use of judgment in analysis of facts and circumstances surrounding individual situations and transactions in the determination of actions to be taken within limits of standard or accepted practice. Supervision Received: Under the direction of The Operations Administrator. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The director provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee refers unusual situations to the director for advice and further instructions. Judgment: The work requires examining, analyzing, and evaluation facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of practices and precedents, which may be complex at times. Judgement is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision-making. Requires understanding, interpreting and applying federal, state and local regulations. SEE THE EAST LONGMEADOW WEBSITE FOR MORE INFORMATION