DPU Hiring Event - Field Operations Coordinator

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements. Join us at the DPU Hiring Event! This position is a part of our hiring event on Wednesday, October 14, 2026, from 9:00 AM to 4:00 PM at Midtown Green. If you're selected to move forward, our department will reach out directly to schedule your interview. Please note this position is subject to a pre-employment background check and/or drug screening.

Benefits

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Responsibilities

• Answering calls for service, both emergency and non-emergency
• Generate service orders
• Dispatching service orders to appropriate crews
• Monitoring service order workloads and completion
• Closing service orders
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report)
• Submitting reports to management
• Preparing staffing sheets and managing daily staffing of technicians/field crews
• Maintaining record of employee call-outs and vacations to ensure proper staffing

Requirements

• High School Diploma or GED
• Two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications

Qualifications

• Preferred: At least three (3) years of customer service/emergency communications experience
• Strong background working in an emergency communications environment
• Written and Oral Communication skills
• Experience in Field Service Order Completion is a plus
• Experience using Microsoft Word, Excel and Outlook
• Licensing/Certifications: None required

Skills

• Knowledge: Microsoft Office Suite (Word, Excel, Outlook); CIS - Banner, Service Suite, and Miss. Utility
• Skills: Scheduling Staff; Customer Service; Oral and written communication; Using standard office equipment such as multi-line phones, printers, and computers
• Abilities: Multi-task and prioritize; Work independently; Follow procedures; Problem solve and make decisions

Pay

The anticipated hiring range is $50,349 - $61,379.

Schedule

The selected candidate will be assigned to work the 8:00am – 4:00pm shift. This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.